Description

The ERP Director provides strategic and operational leadership for Comfort Systems’ enterprise resource planning environment, focusing primarily on the Coins ERP platform. This role ensures the system supports business goals by overseeing implementations, continuous improvement, support operations, technical architecture, learning, and team development. The director partners with executive leadership and functional departments to deliver scalable, reliable, and optimized ERP solutions that drive operational excellence.

Key responsibilities include owning the stability and performance of the Coins ERP system, defining and communicating an ERP strategy aligned with organizational priorities, and managing vendor relationships, licensing, and upgrades. The director leads ERP implementations, integrations, and module rollouts, overseeing project governance, timelines, budgets, and resource allocation while translating business requirements into effective solutions. Continuous improvement efforts are directed through a dedicated team that prioritizes system enhancements and monitors usage, adoption, and business value metrics. Support operations are managed by establishing service‑level agreements, escalation processes, and comprehensive documentation and training materials. Additionally, the role oversees overall system architecture, hosting reliability, cybersecurity standards, and disaster recovery procedures.

• Own and ensure stability, performance, and business alignment of the Coins ERP system.
• Define and communicate ERP strategy in line with organizational priorities.
• Manage vendor relationships, licensing, upgrades, and long‑term system value.
• Lead ERP implementations, integrations, and module rollouts, overseeing governance, timelines, budgets, and resources.
• Direct continuous improvement initiatives, prioritize enhancements, and monitor adoption KPIs.
• Oversee ERP support team, enforce SLAs, escalation processes, and maintain documentation and training materials.
• Manage overall ERP architecture, including databases, servers, integrations, hosting, scalability, and compliance.
• Lead ERP learning platform, develop role‑based training paths, and keep content current with system changes.
• Mentor and develop a diverse ERP team, set goals, manage staffing, budgeting, and succession planning.
• Partner with executive and business leaders to align ERP strategy, communicate status, risks, and promote cross‑functional collaboration.

Requirements

Qualifications for the position include a bachelor’s degree in Information Systems, Business Administration, or a related field (master’s preferred) and at least five years of progressive ERP leadership experience. Candidates must demonstrate proven expertise in ERP system management, a strong technical background in architecture and IT infrastructure, and a track record of leading large‑scale implementations and continuous improvement initiatives. Experience developing and mentoring technical teams, setting performance goals, and guiding career growth is essential, as are strong interpersonal, communication, and organizational leadership skills.

• Hold at least a bachelor’s degree (master’s preferred) and 5+ years of ERP leadership experience.
• Demonstrate proven expertise in ERP system management, technical architecture, and large‑scale implementations.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance