Parts ID Specialist II

Description

• Advises all personnel of any changes pertaining to Parts identification via written communication
• Assures that other internal people in the Service Parts and Warranty Section are familiar with the computer programs and procedures concerning product part identification
• Collaborates effectively with customers and Engineering staff to ensure the proper parts are identified
• Documents identification of parts to the customer via a Help Desk based software system
• Maintains customer satisfaction by identifying replacement parts or recommending retrofit of existing parts

Requirements

• 3+ years of related experience
• High School Diploma or GED
• Work visa sponsorship is not available for this position
• Demonstrates a commitment to act as mentor to other members within the group
• The ability to make an impact and shape your career with a company that is passionate about growth
• 1 + year of Salesforce
• Work experience in an Agile environment
• 1 + year of Oracle or SAP
• Maintains excellent working knowledge of all computer programs related to Parts activity
• Maintains current on product knowledge as it relates to their Parts ID job

Benefits

• 401K retirement plan with employer contributions matching 100% of the first 3% of employee contributions and 50% on the next 2% of employee contributions
• Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage
• Vacation accrues on a monthly basis, unless applicable federal, state and local law requires a faster accrual
• Short term and long-term disability
• 3 weeks of paid time off for new employees + 11 company paid holidays
• Paid sick time in accordance of the federal, state and local law
• Paid parental leave and tuition reimbursement after 6 months of continuous service
• Multiple medical insurance plan options + dental and vision insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance