Description

The Customer Coordinator reports to the Sales & Retention Manager and works alongside Account Managers to strategically and proactively address customer needs. The primary objective is growth and retention of medium to large customers through exceptional experience, strategic solutions, and professional account management. The role is aligned by region to develop expertise in the specific client base.

• Prioritize health and safety by following policies and acting safely at all times.
• Collaborate with Operations and other functions to ensure great customer experience and maximize efficiencies and margins.
• Assist Account Managers in preparing medium to large quotes.
• Support contract renewals, updates, and other changes.
• Set up new accounts and coordinate with operations to ensure execution.
• Create new accounts for all customer types.
• Provide administrative support to Account Managers on customer visits (data entry, calls, OMS/CRM tasks).
• Increase Account Managers' selling time.
• Grow share of wallet and margins by building stronger relationships with existing customers.
• Deliver strong customer service.
• Perform under pressure while meeting timelines.
• Identify cost‑saving initiatives.
• Link customer experience to growth and retention of profitable business.
• Recognize customer needs and translate them into profitable opportunities.

Requirements

• Exhibit excellent organization and time‑management skills.
• Communicate effectively both orally and in writing.
• Work well in a team environment.
• Proficient with MS Office (Excel, Word, Outlook); OMS experience; CRM/Salesforce experience is a plus.
• Apply problem‑solving abilities.
• Understand all GFL services and customer needs.
• Possess solid knowledge of the geographical region.
• Apply project‑management fundamentals.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance