Field Services Engineer - Atlanta Georgia

• Provide feedback to the product development team on potential product improvements or new product opportunities based on customer feedback or market trends.
• Conduct regular preventive maintenance on UPS systems and power distribution units to ensure optimal performance and minimize downtime.
• Train customers and end-users on the proper use and maintenance of our products.
• Provide on-site technical support for uninterruptable power supply (UPS) systems, including installation, maintenance, and troubleshooting.
• Respond promptly to service calls and resolve customer issues effectively and efficiently.
• Collaborate with the sales team to provide technical expertise and support during the sales process.
• Stay updated on the latest industry trends, technologies, and competitor products.

We are seeking a dynamic and experienced UPS Field Service Engineer to join our team. This is an exceptional opportunity for a self-motivated and results-driven professional to contribute to our rapidly growing organization. As a UPS Field Service Engineer, you will work at the forefront of power technology, utilizing your skills and experience in UPS, power distribution units, and power systems maintenance. You will play a pivotal role in providing technical support to our customers, ensuring the highest level of service and satisfaction.

• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• 5+ years’ experience in this field and ability to troubleshoot down to component level on equipment such as UPS, batteries, PDU’s / Power Distribution Units, Static Automatic Transfer Switches, Branch Circuit Monitoring, and other electrical equipment.
• Strong technical aptitude and ability to quickly learn new technologies.
• Excellent communication and presentation skills, with the ability to explain complex technical concepts in a clear and understandable manner.
• Proven ability to work effectively in a team environment, as well as independently.
• Extensive knowledge and experience in UPS systems, power distribution units, and power systems maintenance.
• Willingness to travel at least 80% time locally or regionally with extended overnight stays as required to meet customer needs and business objectives.
• A valid driver's license and a good driving record.
• Outstanding customer service skills and a commitment to providing the highest level of customer satisfaction.
• Technical degree in electronics related field or Military electronics technical training.

Pay range and compensation package

This role offers a competitive salary package, comprehensive benefits, and the opportunity to work with a dynamic team in a fast-paced and innovative environment. If you are a self-starter with a passion for technology and a commitment to customer satisfaction, this is the job for you.