Planning Team Leader
Lanes Group
Lead a planning team for wastewater network maintenance and scheduling
15 days ago ago
£32,000 - £32,000
Expert & Leadership (13+ years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Bradford, England, United Kingdom
Field
Company Size
2,200 Employees
Service Specialisms
Drainage services
Wastewater utility services
Emergency drainage repairs
Blockage removal
Drain rehabilitation
Sewer renewal
CCTV drainage surveys
No‑dig pipe rehabilitation
Sector Specialisms
Drainage
Sewer
Septic Tank
Wastewater
Water Utilities
Gas Supply Networks
Rail Sector
Commercial
Role
What you would be doing
work planning
kpi monitoring
works management
data quality
resource estimation
customer service
- Working closely with the key Operational stakeholders to identify and rectify issues whilst improving the effectiveness of the operations department.
- Track and monitor performance against KPIs with a clear plan for opportunities to improve.
- Completing set productivity targets for planners
- Answering and resolving customer enquiries and demonstrating ownership of the problem
- Maintaining high standards within Health, Safety & Environment, Housekeeping, Performance, Waste, Communication and Continuous Improvement.
- Working closely with stores/supervisors in order to plan and complete jobs.
- Engage with external and internal customers in scheduled meetings.
- Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
- Lead the team to manage and coordinate the promoted workload according to defined priorities, estimating resource and duration requirements in line with agreed metrics.
- Keeping track of Ops non-completions throughout the day and planning top-up work to meet the completion targets.
- Ensure that all the client and operational requirements are met in a professional and efficient manner. This may include keeping the client and management team to be informed of any ongoing incidents or events.
- With a ‘Right First Time’ approach, motivate the team to plan preventive, planned and re-active maintenance within contractual SLAs, whilst optimising travel routes and field productivity
- Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change.
- Work with teams to enhance data quality in work promotion and scheduling to drive continuous improvement.
- Building effective working relationships with the field operations.
- Planning a full schedule of works in line with the set targets i.e. commercial, planning ahead by 7 days.
- You will ensure the highest level of customer service is achieved, to both external and internal customers, providing excellent customer satisfaction.
- Conduct regular 1-2-1s with team members and take responsibility for the coaching and development of the Planning Team
- Answering incoming calls from Customer and Yorkshire Water in line with the contract SLA's
What you bring
microsoft excel
scheduling software
stakeholder engagement
leadership
decision making
communication
- Ability to make decisions in a time pressured environment.
- Experience managing works requiring customer access and traffic management considerations would be an advantage.
- Strong communication skills
- Experienced Planning Team Leader, preferably in the Utilities Industry
- Strong understanding of reactive wastewater network maintenance, including repair and survey processes would be an advantage.
- Excellent organisational and prioritisation skills, with the ability to manage multiple workstreams.
- Familiarity with scheduling software and operational planning tools used within water industry contracts would be an advantage.
- Experience of working within a fast-paced environment would be an advantage.
- Competent skills in Microsoft Office, particularly Excel.
- Strong stakeholder engagement and communication skills, with the ability to liaise effectively between different teams.
- Attention to Detail
- Ability to analyse and validate operational data to ensure accurate scheduling.
- Leadership skills with the ability to motivate and inspire.
- Holidays: 24 days holiday + Bank holidays
- Salary: £32 000.00
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Interview process
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Company
Overview
1992
Year of Establishment
Founded as a small family drainage firm in Leeds.
250m
Fatberg Clearance
Cleared London’s 250 m fatberg, showcasing engineering expertise.
£215M
Annual Turnover
Exceeds £215 million in revenue, backed by advanced technology and vehicles.
- It grew through strategic acquisitions and expansion into new service areas.
- It secured major contracts with Thames Water and Southern Water, handling citywide sewer maintenance.
- Its work spans large‑scale infrastructure including railway drainage on Crossrail and UV trenchless sewer relining on UK motorways.
- Today, it operates a national network of depots, utility hubs and specialist divisions like Lanes‑i, Sapphire and AQS.
- Safety is our number one priority.
- We value people and treat them with respect and fairness.
- We foster a culture of collaboration, innovation, and accountability.
- We are committed to continuous improvement and operational excellence.
- We embrace diversity and inclusion in our teams and operations.
- We act with integrity and transparency in all our dealings.
- We invest in the development and well-being of our employees.
2035
Net Zero Commitment
Pledges to achieve Net Zero emissions by 2035.
- Reduction of carbon emissions through fleet modernization and sustainable practices.
- Implementation of sustainable water management solutions across various projects.
- Introduction of green technologies in operations to reduce environmental impact.
- Use of renewable energy sources where possible, including solar-powered systems.
- Continuous monitoring and reporting of environmental impact to ensure alignment with sustainability goals.
- A culture of inclusion is promoted, valuing diverse perspectives.
- Efforts are focused on increasing gender diversity across all levels.
- Active recruitment efforts ensure a diverse and representative workforce.
- Processes are in place to monitor and improve gender balance within senior management and technical roles.
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