Property Transitions Manager

Description

Key duties include maintaining up‑to‑date TaskRay/Salesforce PTP processes, providing feedback on SharePoint, the Greystar portal and training materials, and collaborating with operations and support leaders to implement new transition procedures. The manager mentors regional property‑transitions coordinators, manages relationships with client services, vendors and internal teams, oversees Salesforce ticket resolution with IT, and delivers regular status and summary reports to leadership. Administrative support such as expense reporting, scheduling and document preparation is also provided.

• Verify and maintain accuracy of property transitions in Salesforce, including addition build‑out.
• Continuously assess regional processes, identify gaps, and implement streamlined workflows.
• Train and coach support service, operational teams and national transition staff on tools and procedures.
• Keep TaskRay/Salesforce PTP processes current and provide feedback on SharePoint, portal and training documentation.
• Design, deploy and report on new transition processes, measuring success and driving continuous improvement.
• Mentor property transitions coordinators, fostering professional growth and clear team structure.
• Collaborate with client services, vendors and internal groups to address client needs and enhance the transition experience.
• Manage Salesforce and Helpdesk tickets, working closely with IT and providing regular status updates to leadership.
• Deliver administrative support including expense processing, scheduling, and document preparation.

Requirements

The Property Transitions Manager role requires experience in transitions and is responsible for verifying the accuracy of the property‑transitions process (PTP) in Salesforce, including addition build‑out. The manager continuously evaluates regional processes, identifies improvement opportunities, and works to streamline workflows for greater success.

• Possess prior experience in property transitions and strong proficiency with Salesforce and TaskRay.

Benefits

Compensation consists of a base salary with eligibility for quarterly or annual bonus programs depending on corporate or onsite placement. Benefits for full‑time employees include comprehensive medical, dental, vision and disability coverage, generous paid time off (15 vacation days, personal, sick and holidays plus a birthday off), 401(k) match up to 6 %, paid parental leave, lifetime fertility reimbursement, employee assistance programs, pet and legal plans, onsite housing discounts and a 6‑week paid sabbatical after ten years of service.

• Eligible for performance‑based bonuses and a comprehensive benefits package including medical, dental, vision, 401(k) match, paid parental leave and sabbatical options.

Training + Development

Interview process

Visa Sponsorship

Security clearance