Rent and Service Charge Manager

Description

Could you be Incommunities new Rent and Service Charge Manager? This is an exciting opportunity, leading the day-to-day operations of our rent setting and service charge team, oversee key financial processes and driving service improvements. You'll maximise and evidence cost recovery, ensure budgets and reviews are accurate and compliant, and shape the policies and procedures that keep our services running smoothly, all while collaborating closely with stakeholders to deliver real impact.

• Foster a high-performance culture, recognising and rewarding strong contributions and ensure team delivers against targets, addressing underperformance promptly and constructively.
• Report regularly on progress against improvement plans, holding self and others accountable for delivery.
• Identify and deliver service improvement projects with clear objectives, milestones, and success measures.
• Support a culture of innovation, encouraging the team to suggest and implement new ideas.
• Lead on rent setting, annual rent review, service charge accounting and annual budget setting for rental and service charge income (including provisions and sinking funds).
• Proactively identify and mitigate compliance risks.
• Use performance data to drive accountability and continuous improvement across the team.
• Lead internal and external audit activities, ensuring recommendations are implemented. Ensure adherence to regulatory requirements (e.g., Regulator of Social Housing Rent Standard).
• Ensure robust financial controls and reconciliations are in place, with all discrepancies investigated and resolved within agreed timescales.
• Provide expert advice and challenge senior management, ensuring decisions are evidence-based and aligned with financial objectives.

Requirements

We're proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace.

• Right to Work in the UK - visa sponsorship is not available.
• Advanced Excel skills with the ability to manipulate and interpret large data sets.
• Substantial experience managing a rent and service charge team in the social housing sector.
• Extensive knowledge of service charge setting in social housing and leasehold environments.
• Substantial experience managing month-end processes (accruals, budget monitoring, forecasting).
• A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks

Benefits

Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives.

• Social Housing Pension Scheme with up-to 10% employer contribution
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Salary from £54,098 up-to £59,172 per year depending on experience (Pay Award due in April)
• 28 days annual leave that increases with service plus bank holidays
• Training, development, and qualification opportunities
• Access to an Employee Assistance Programme
• Option to buy and sell annual leave
• Corporate health scheme membership
• Hybrid working
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support
• Cycle to work scheme

Training + Development

Interview process

Visa Sponsorship

Security clearance