Community Leasing Professional

Description

• Attend required company meetings and training and participate in constructive discussion
• Serve as a mentor to help in the growth and development of fellow team members
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
• Know and call team members and residents by name.
• The job duties require periodic work outdoors in a variety of weather conditions including cold temperatures, rain, wind, and other weather conditions customary to the location.
• Assist with advertising, social media, branding and marketing of properties
• Understand and engage in trainings and processes aligned to this role and any organization-wide required trainings within the defined timelines
• While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; lift or move up to 25 pounds, and speak clearly and hear well.
• Create goals, processes, and habits to succeed in career growth and development
• Follow and maintain property security and key or electronic Fob management
• Plan and coordinate fun and festive resident functions throughout the year
• Manage the leasing and renewal process from start to finish while following all regulatory guidelines
• Ensuring compliance with all Fair Housing and EPA laws and regulations as well as government programs.
• Assist with advising residents on rent collection options and basic process questions.
• Maintain maximum occupancy of properties by achieving or succeeding relevant operational metrics
• Schedule and perform apartment move-ins and move-outs to ensure readiness for new residents
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook
• Incorporate learnings from fellow team members into your personal growth and development
• Tour and present the property and available units with prospective residents. Follow up with and track all prospective residents’ information to drive the leasing process
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
• Be responsible and accountable for own actions and reactions
• Build and maintain long-term relationships with residents by addressing and responding to requests, questions and concerns, making referrals to manager or maintenance team members as appropriate.
• Conduct self in the presence of customers and community so as to present a professional image of the company
• Conduct property, building walks (interiors and exteriors), and unit walks/inspections to help ensure the attractive appearance, including picking up trash and reporting maintenance needs.
• Participate in community initiatives and organizations.

Requirements

• Self-driven with an ability to manage time, multi-task, and prioritizes responsibilities
• Must have a valid driver’s license, vehicle and vehicle insurance.
• Prior experience in property management or a related industry is preferred, but not required
• Strong interpersonal and communication skills with ability to relate to a diverse group of people
• Basic computer skills
• Strong leasing/sales skills and aptitude with confidence and drive to close the lease
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• A high school degree or equivalent
• Must be willing to work extended hours in a demanding and sometimes stressful environment. Evening and weekend work is required at times.
• Exceptional communication skills, verbal and written
• Ability to effectively prioritize and execute tasks in a fast-paced environment
• Be a self-starter; ability to work independently as well as with other personnel and management
• Candidate must have valid work authorization and be able to work in the U.S. without company sponsorship
• Communicate professionally and effectively with residents and fellow team members through active listening to understand.
• Customer service experience and a strong customer service mind-set

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance