Delivering innovative solutions across various sectors, optimizing operations with cutting-edge technology.
Assist customers with inquiries, quotes, orders, and issue resolution for product line.
1 months ago ago
Entry-level, Junior (1-3 years)
Full Time
Mesquite, TX
Office Full-Time
Company Size
300 Employees
Service Specialisms
Vertical Transportation Systems
Elevator Installation
Elevator Maintenance
Elevator Modernization
Technical Services
Engineering
Machine & Motor Repair
Field Service
Sector Specialisms
Vertical Transportation
Legacy Equipment
Custom Parts Production
Technical Services
Role
Description
technical expertise
erp processing
customer service
problem resolution
conflict mediation
Conflict Resolution: Address issues professionally, mediate when necessary, and maintain constructive interactions.
Problem Resolution: Address a wide range of customer questions with indepth product knowledge; provide solutions and alternatives promptly; collaborate with logistics, accounting, and other departments to ensure smooth order fulfillment.
HighQuality Work: Complete tasks promptly, review work for accuracy, and consider the impact on colleagues and customers.
Technical Expertise: Maintain current technical knowledge and apply it effectively; share expertise with others.
Order Processing: Process quotes, orders, and related sales forms accurately following ERP system guidelines; maintain detailed records of customer interactions, transactions, and comments.
Customer Interaction: Respond to customer inquiries via phone and email; provide accurate quotations; proactively communicate order status and resolve issues to maintain strong customer relationships.
Requirements
high school
ms office
erp
resource management
prioritization
communication
High school diploma required; sales or industry experience preferred.
Resource Management: Influence and motivate others, fostering high performance.
Prioritization & Organization: Balance multiple tasks and projects, focusing on key goals and objectives.
Proficiency in MS Office and ERP or office management software.
Effective Communication: Clearly convey ideas, actively listen, share information with the team, and engage others in discussions.
Dependable, with regular and prompt attendance.
Benefits
Opportunities for career growth and advancement
Positive work environment that recognizes initiative and encourages personal development
Competitive salary and benefits package
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded with a vision to integrate technology and operational excellence.
Focused on delivering tailored solutions across energy and utility sectors.
Specializes in optimizing operations through advanced software and engineering solutions.
Renowned for executing complex projects that drive efficiency and sustainability.
Works with a range of clients, from large multinational corporations to smaller enterprises.
Utilizes a combination of data analytics, automation, and engineering expertise.
Consistently innovating to meet the evolving needs of the energy and utilities markets.
Culture + Values
Innovation at the company is driven by people and ideas.
The company values collaboration and teamwork to drive success.
The company is committed to integrity and ethics in all aspects of our work.
Customer-centric approach, focusing on providing exceptional value.
Continuous learning and development of our employees.
Excellence in everything we do, from solutions to customer service.
Environment + Sustainability
By 2030
Net-Zero Emission Commitment
Aiming to reach net-zero emissions to combat climate change.
15% Reduction
Water Usage Decrease
Succeeding in cutting water consumption to promote environmental conservation.
Reducing carbon footprint and waste through integrated sustainability measures.
Implemented energy-efficient systems across all operations.
Promoted sustainable practices within the supply chain.
Inclusion & Diversity
50% by 2026
Gender Diversity Goal
Target to achieve gender parity in leadership roles by 2026.
Over 40%
Women in Technical Roles
Women currently hold over 40% of technical and leadership positions across the organization.
Gender Parity Monitored
Active Gender Tracking
Continuous monitoring and reporting of gender representation at all organizational levels.