Customer Care Representative

Description

• Conflict Resolution: Address issues professionally, mediate when necessary, and maintain constructive interactions.
• Problem Resolution: Address a wide range of customer questions with indepth product knowledge; provide solutions and alternatives promptly; collaborate with logistics, accounting, and other departments to ensure smooth order fulfillment.
• HighQuality Work: Complete tasks promptly, review work for accuracy, and consider the impact on colleagues and customers.
• Technical Expertise: Maintain current technical knowledge and apply it effectively; share expertise with others.
• Order Processing: Process quotes, orders, and related sales forms accurately following ERP system guidelines; maintain detailed records of customer interactions, transactions, and comments.
• Customer Interaction: Respond to customer inquiries via phone and email; provide accurate quotations; proactively communicate order status and resolve issues to maintain strong customer relationships.

Requirements

• High school diploma required; sales or industry experience preferred.
• Resource Management: Influence and motivate others, fostering high performance.
• Prioritization & Organization: Balance multiple tasks and projects, focusing on key goals and objectives.
• Proficiency in MS Office and ERP or office management software.
• Effective Communication: Clearly convey ideas, actively listen, share information with the team, and engage others in discussions.
• Dependable, with regular and prompt attendance.

Benefits

• Opportunities for career growth and advancement
• Positive work environment that recognizes initiative and encourages personal development
• Competitive salary and benefits package

Training + Development

Interview process

Visa Sponsorship

Security clearance