Leasing Consultant

Description

• Warmly greet prospective residents and create a personal connection while determining needs and preferences
• Ensure the office, clubroom, apartment models, and “market ready” units are in impeccable condition
• Support new residents during move-in process. Assist with lease renewals, move-outs and resident transfers
• Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone and successfully program fobs and other electronic devices
• Contribute ideas for improving resident satisfaction to the Community Manager
• Continuous research of area competitors such as pricing, amenities, features etc.
• Attend any training classes/meetings as required or recommended by management
• Manage and convert prospect leads into leases to achieve leasing goals. Follow up with all leads and prospects that did not lease
• Ensure compliance with all Federal, State and local laws. Consistently abide by Fair Housing regulations
• Assist in Social Media advertising as directed by the Manager
• Communicate service guarantees and customer service standards to prospective and current residents
• Complete all new lease and renewal paperwork, including related addendums
• Enter accurate and timely data into appropriate information systems. Manage Entrata tasks and leads daily
• Understand and support the customer experience vision for Mill Creek Residential
• Physically inspect property when on the grounds, pick up litter, and report any service needs to the maintenance staff and Manager
• Report to work on time, work assigned schedules (including weekends) and accurately document/verify time worked
• Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials and events promoted by competitors
• Assist in the preparation of move-ins such as walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager
• Post Craigslist ads daily to generate traffic
• Know and adhere to all policies and procedures contained in the manuals issued by Mill Creek Residential or as otherwise communicated (verbally or in writing) to associates
• Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner
• Take ownership to personally address and resolve customer concerns in a timely professional manner
• Share promotional ideas and events for marketing timeline
• Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily
• Update daily activity report, notices to vacate, leases, cancellations, transfers, renewals, etc., and provide information to the Community Manager
• Participate in monthly property renewal program with informative letters, friendly telephone calls, and/or other means of encouraging communication as needed to increase resident retention
• Answer telephone calls and return voicemail (prospect calls, resident issues, service requests, etc.)
• Accept service requests from residents and route to service department for prompt processing. Follow up to ensure the request has been completed and resident is satisfied

Requirements

• Multi Family or related property management experience, retails sales or hospitality experience
• Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division
• Professionally present the community and apartments along with specific features and benefits
• Strive for a 25% conversion ratio of tours to new leases through effective selling and follow through skills
• Computer skills including Microsoft Word, Excel, Entrata, Yardi and Revenue Management Software
• Strong communication skills (written and verbal)
• Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication
• Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents
• High School diploma or equivalent (GED) preferred
• Capable of travelling between two or more communities, if necessary
• Ability to take ownership of resident issues and/or concerns and come to a resolution
• In depth knowledge of community, inventory, pricing and availability as well as neighborhood and local community

Benefits

• Paid time off benefits: Vacation, Sick, Holidays
• Employer sponsored short and long term disability, Life and ADD insurance
• Comprehensive medical, dental and vision
• Competitive compensation
• 401k with employer matching

Training + Development

Interview process

Visa Sponsorship

Security clearance