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Analyst
National Grid
Analyze, report, and manage renewable energy billing processes and system implementations.
9d ago
$71,000 - $84,000
Junior (1-3 years)
Full Time
Syracuse, NY
Hybrid
Company Size
23,000 Employees
Service Specialisms
Engineering
Construction
Project Management
Technical Services
Consulting
Design
Operations and Maintenance
Sector Specialisms
Energy
Electricity Transmission
Electricity Distribution
Gas Transmission
Gas Distribution
Hydrogen Transmission
Carbon Capture and Storage (CCS)
Infrastructure
Role
What you would be doing
process workflows
issue analysis
system testing
business requirements
implementation planning
database queries
- Prepare process workflows to show an account’s lifecycle from account initiation to account closure.
- Analyze and track user reported issues. Identify root cause and communicate resolutions to end-users.
- Keep up to date with market / regulatory developments for utilizes and renewable energies in order to ensure the optimization of best practice for National Grid.
- Create test conditions to ensure business requirements are met by the updated billing system. Execute the test conditions and report on metrics.
- Attention to Detail: Reviews accuracy of own work and checks that all details are completed
- Update processes or training to prevent user issues in the future, or document needed system fixes for IT. Report on metrics.
- Create business requirement documents to implement new solar programs into the billing system, based on review of regulatory orders and end user interviews.
- Document the monthly billing cycle for renewable energy accounts. Interview end users and IT resources to develop the process flows.
- Write reports tracking billing percentages and time to resolve.
- Become a liaison between the NG users, IT, and the external customers. Handle external customer escalation issues.
- Create an implementation plan to deploy new IT solutions to the billing systems, identifying impacted business units, process flows, and required training.
- Create processes and controls for renewable energy credit payments. Monitor the monthly payments and controls. Identify any issues and correct as needed.
- Analyze and answer customer questions on payments. Report on metrics.
- Analyze and resolve accounts that do not bill and escalate those that cannot be resolved.
- Challenge existing ways of working and continuously seek ways to do things better in order to drive greater efficiencies within assigned area.
- Information Seeking: Establishes the facts by digging deeper, asking probing questions and challenging initial responses from different sources
- Create queries on a relational database to satisfy business requests or identify accounts with specific conditions.
- Track and monitor accounts for billing.
What you bring
billing systems
microsoft office
sql
bachelor's degree
utility experience
analytical thinking
- Experience and proficiency in National Grid billing systems is desirable.
- Able to manage one’s own work, especially when having multiple tasks and duties.
- Conceptual Thinking: Sees patterns or trends in data or situations, notices when something is similar to a past situation
- Analytical Thinking: Analyzes and interprets operational procedures, activities, and pertinent business documents toward logical conclusions and expected outcomes (identifying several likely causes or consequences of a situation)
- Proficient in Microsoft Office products (Excel, Word, PowerPoint, Access).
- Impact and Influence: Uses direct persuasion to influence others, using basic data, logic or a solid business case
- A Bachelor's degree in a business, systems, or financial area; or five years of equivalent work experience in Utility billing systems.
- Knowledge of National Grid's business operations, company policies, and business systems preferred, but not required.
- Proficient in relational database querying techniques (SQL) desirable.
- Knowledge and experience with an account-based billing systems, especially a utility billing system.
- Utility industry experience is preferred, but not required.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1990 Founded
Year Established
The company was established in 1990 to deliver electricity and gas to millions of homes and businesses.
15,000 km
High-Voltage Network
Manages an extensive electricity transmission network of high-voltage lines across the UK.
- Plays a critical role in delivering electricity and gas to millions of homes and businesses.
- Operates in both the UK and US, ensuring safe and reliable energy distribution.
- Deeply involved in the development of renewable energy infrastructure, including wind and solar projects.
- Key projects include cross-border power links to improve energy security and integrating low-carbon solutions.
- Continually innovates to meet growing energy demand while reducing environmental impact.
- Operates in both electricity and natural gas distribution across a vast geographical area in the US.
- Invests in sustainability initiatives and clean energy infrastructure.
- Stand up for safety every day
- Put our customers first
- Be inclusive, supporting and caring for each other
- Speak up, challenge and act where something doesn’t feel right
- Embrace the power and opportunity of diversity
- Increase efficiency to help with customer affordability
- Work with others to find solutions for customers
- Commit to learning and new ideas
- Take personal ownership for delivering results
- Be bold and act with passion and purpose
- Focus on progress over perfection
- Follow the problem through to the end
£51B Investment
Green Infrastructure Commitment
The company has committed to investing £51 billion in green infrastructure projects by March 2029.
Net Zero 2050
Carbon Neutral Goal
Achieve net zero emissions across Scopes 1, 2, and 3 by 2050.
60% Reduction
GHG Emissions Target
Aim to reduce absolute Scope 1 and 2 GHG emissions by 60% by 2030-31 compared to the 2018-19 baseline.
99.4% Diversion
Construction Waste Management
99.4% of construction waste is diverted from landfill.
- 37.5% reduction in absolute Scope 3 GHG emissions by 2033/34 (excluding sold electricity)
- 100% electric light-duty fleet by 2030; transition medium/heavy-duty to zero-carbon alternatives
- 50% reduction in absolute SF6 emissions by 2030/31
- 20% reduction in energy consumption in flagship offices by 2030/31
- 50% reduction in annual air-travel emissions by 2025/26 (from 2019/20 baseline), with remaining emissions offset
- Engage top 50% of US suppliers (by emissions) and top 80% of UK suppliers to set Science-Based Targets by 2025/26
- 17% reduction in controllable Scope 1 and 2 emissions since FY19
- Connecting 1.35 GW of new low-carbon generation to the network in 2023-24
- 100% renewable energy purchased for metered estate
- 7.9% improvement in environmental value of non-operational land since FY21
- 100% of construction projects committing to deliver 10% net gain or greater
- Zero waste to landfill across key areas by 2026
- Restore natural environment by 10% on UK-managed land
- ISO 14001 integrated management system certification
Ranked #1 UK
Gender Equality Ranking
Recognized as the top company in the UK and ranked globally by Equileap in 2021.
84% Score
Workforce Disclosure Initiative
Achieved an 84% score in the Workforce Disclosure Initiative in 2022, reflecting strong progress in inclusion and diversity practices.
#1 in Times Top 50
Gender Equality Employer Ranking
Named the number one employer for gender equality in the Times Top 50 Employers list for 2023.
Bloomberg Gender‑Equality Index
Index Inclusion
Included in the 2023 Bloomberg Gender‑Equality Index, recognizing commitment to transparent reporting and advancing women's equality.
- Aspiration to be among the most inclusive, diverse and equitable companies in business
- Embed inclusion into everything we do
- Build a diverse and innovative green workforce for our customers
- Deliver organisation‑wide equity through our processes
- Use our voice, platform and influence to create dialogue and elevate issues
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