Fire Service Manager

Description

• Fiscal Responsibility- Responsible for managing the Service Department to an approved financial plan which includes operating expenses, accounts receivable/collections, manpower, capital, and inventory.
• Employee Development- Empowers, organizes, and develops the local service staff into a cohesive and effective team trained and motivated to grow the business. Responsible for hiring quality individuals who possess the necessary skills, knowledge, talent, and experience to fill open job positions. Identifies areas such as sales skills, business and product knowledge, and customer service where training and development can enhance the department’s ability to meet current and future business needs. Maintains an open channel of communication among all departments and personnel to ensure consistent dialogue, foster initiative, and maintain employee morale. Will participate in technician ride-along to ensure compliance with corporate safety programs, review productivity, measure performance, and review technicians’ abilities. Must ensure complete understanding of company policies/processes, reviewing them with employees to promote understanding and compliance.
• Productivity Improvement – Responsible for training service personnel, building a team with the skillset and customer service focus to support and grow the district. Accountable for the efficiency and productivity of the team. Ensures that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives. Conducts employee evaluations and/or communicates performance improvement strategies and actions.
• Safety Compliance – Ensures that all employees comply with corporate safety programs and that employee safety training is complete and up to date. Completes all workplace accident investigations as required by the company’s EH&S policy. Identifies safety issues and hazards and notifies the corporate safety officer of conditions that require corrective action.
• Revenue Responsibility- Responsible for implementing plans, programs, and processes designed to meet or exceed corporate goals and objectives as well as maximizing market potential in all business segments to include new service sales, revenue, and profitability.
• Customer Service Responsibility- Responsible for departmental employees’ effective and timely customer communications, building solid customers relationships from initial contact through order acquisition, delivery and installation, and service.

Requirements

• Bachelor’s Degree or equivalent working experience
• 10 years’ experience in the fire safety and sprinkler industry
• Demonstrated leadership abilities to include training, team building, presentation and negotiating skills, administration and effective interaction with internal and external customers
• Ability to work in a cross functional structure dealing with conflict resolutions and change management
• Proficient with MS Office as well as online systems, i.e. Oracle, Salesforce, etc.
• Experience in a service or installation management role supporting service repairs and installation of fire service equipment and sprinkler systems
• Minimum of five (5) years of experience in a supervisor/leadership role having managed a large team.
• Legal Compliance- Abides by Federal, State, and local laws and regulations, as well as all Company policies and procedures. Bachelor degree preferably in a business or engineering discipline or equivalent experience.
• NICET Certification

Benefits

• Paid vacation/holidays/sicktime - 15 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Extensive product and on the job/cross training opportunities
• Competitive salary and Bonus

Training + Development

Interview process

Visa Sponsorship

Security clearance