CRM Manager

• Maintain legal documentation, payment schedules, and contract updates.
• Use data-driven insights to recommend improvements in sales and marketing strategies.
• Oversee the implementation, customization, and optimization of CRM software to ensure seamless integration with sales, marketing, and finance systems.
• Mentor junior executives and support their professional development.
• Recommend strategic initiatives to improve customer satisfaction and company profitability.
• Develop and implement the overall CRM strategy aligned with company goals.
• Identify and implement new CRM tools, AI-driven solutions, and automation systems to enhance efficiency.
• Monitor CRM performance, troubleshoot issues, and liaise with IT/CRM vendors for upgrades.
• Train and support team members on Salesforce best practices to maximize adoption and efficiency.
• Ensure Salesforce is effectively utilized across departments to streamline workflows, enhance client tracking, and improve decision-making.
• Oversee collection operations to ensure timely recovery of payments and reduce outstanding receivables.
• Establish KPIs for client engagement, response time, lead management, and conversion.
• Lead, train, and manage the CRM team to ensure smooth execution of operations.
• Collaborate with sales and marketing teams to align CRM data with campaigns, events, and promotions.
• Ensure data integrity, accuracy, and compliance with internal policies and RERA regulations.
• Conduct regular training sessions for the sales and CRM teams to maximize CRM utilization.
• Lead Salesforce CRM operations, including customization, automation, reporting, and system integration.
• Generate advanced reports and dashboards on sales, collections, lead performance, and client interactions.
• Build and maintain strong relationships with VIP clients, investors, and stakeholders.
• Support sales teams with accurate client information, appointment coordination, and lead tracking.
• Supervise and enhance all client touchpoints to deliver superior customer experiences.
• Forecast market trends and client behavior to support management decision-making.
• Work closely with the finance team to monitor cash flow, revenue recognition, and reporting accuracy.
• Stay updated with industry trends, new technologies, and best practices in real estate CRM.
• Implement loyalty programs and client retention strategies.
• Drive automation initiatives to increase efficiency in client engagement.
• Provide regular updates and presentations to senior management regarding CRM performance, client feedback, collection status, and business opportunities.
• Ensure all client and transaction records comply with RERA, OQOOD, Mullak, and other UAE real estate regulations.
• Approve and enforce late payment charges and debt recovery procedures.

We are seeking an experienced and results-driven CRM Manager to lead our customer relationship management operations within the real estate sector in Dubai. The role requires a strategic thinker with deep expertise in CRM systems, client engagement, and data-driven decision-making. The CRM Manager will oversee the end-to-end management of client relationships, system optimization, team leadership, and integration of technology to maximize customer satisfaction, retention, and revenue. This senior-level role requires a proactive leader with 10+ years of experience in CRM and real estate administration.

• Strong analytical skills with the ability to transform data into actionable insights.
• Advanced proficiency in Microsoft Office Suite and data visualization tools.
• Excellent leadership, communication, and problem-solving skills.
• Minimum 10 years of experience in CRM management, preferably in the UAE real estate sector.
• Experience in integrating CRM with marketing automation and digital platforms.
• Strong expertise in real estate CRM platforms (Salesforce, Prop Space, or similar).
• Proven track record of leading CRM operations and delivering measurable improvements in client satisfaction and sales performance.
• In-depth knowledge of RERA, OQOOD, Mullak, and other UAE real estate regulations.