ECommerce Account Coordinator - Shelton, CT

Overview

Manage VMI accounts, inventory processes, reporting and partner relationships.

Key Responsibilities

• inventory monitoring
• reporting
• automation
• order management
• onboarding
• customer relations

Tasks

-Build and maintain strong relationships with customers and trading partners through regular outreach and feedback collection. -Review product activity errors and provide data-driven recommendations for improvement. -Work closely with internal teams (platform support, field sales, eCommerce, etc.) and external partners to resolve issues and support VMI processes. -Provide extended services such as forward buy for pricing adjustments and order splitting. -Monitor inventory levels, analyze suggested stocking reports, stock out reports, and adjust replenishment variables as needed. -Prepare and distribute post-launch summary reports, monthly performance reports, and other VMI account reporting. -Participate in professional development and ongoing education to stay current with industry best practices. -Build and route automated returns worksheets/reports to trading partners. -Respond to alerts, distinguishing between routine notifications and critical issues. -Oversee day-to-day VMI account processes, including order point management, order building, review, and launches. -Facilitate onboarding for new VMI customers and branches, as well as assist with trading partner set-up and data clean-up. -Address seasonality requirements, including incremental bump orders and adjustments for accelerators/decelerators. -Manage the return process, including recommended return reports and returns automation.

Requirements

• associate degree
• 4+ years
• customer service
• communication
• sap
• microsoft office

What You Bring

-Two-year college degree preferred, with 4 plus years experience in customer service, inventory/account support, and a strong aptitude for technology or high school with 6 years exerience in customer service inventory/account support -Communicate effectively through written and verbal channels, including routine notifications and meeting notes. -Strong verbal and written communication skills. -SAP experience preferred -Proficiency in Microsoft Office

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About Hubbell Incorporated

-Products span from high-voltage grid components to connectors, lighting fixtures, wiring devices, and data-center infrastructure. -It serves markets ranging from utilities and renewables to commercial construction, healthcare, OEMs, telecom, and residential. -Notable projects include equipping smart grids, powering hospitals, wiring data centers, and supporting wind and solar farms. -It traces its roots through a century of innovation, adding major acquisitions like Ohio Brass, Burndy, Aclara to its legacy. -An unusual fact: its founder’s 1900s patent for a paper-roll cutter shaped its early success and led to today’s broad industrial reach. -Headquartered in Shelton, CT, it maintains a storied heritage in electrification.

Sector Specialisms