Description
online rent
request entry
lease renewal
inspections
complaint management
resident communication
Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to enhance the entire experience of current and future residents. The goals of Resident Relations Specialist will focus on resident retention and experience, and manage the entire resident renewal process to maximize the number of renewals at your community.
- Send communication to residents
- Contact residents about policy violations
- Monitors resident retention.
- Assist residents with any need
- Assist with parcel pending (package deliveries)
- Responds to and manages resident complaints and/or service issues
- Coordinate and plan resident functions
- Support residents during the move-out process, which may include notice to vacate and resident transfers.
- Register pets for existing residents
- Answer questions regarding service requests
- Complete move-in and move-out inspections
- Assisting with Notice to Vacates and gather information for move-outs
- Enter in service requests for residents
- Register cars to park on-site
- Help residents pay their rent online
- Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
- Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.
Requirements
2 years
english
customer service
sales
adaptable
problem solver
Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-panel drug screening that excludes marijuana testing, employment verification & criminal background check.
If you are an ambitious, problem solving customer service and sales professional, who rises to a challenge and takes pride in providing great experience to consistently exceed your goals, we want you on our team!
- A reliable mode of transportation.
- Goal-Driven and Delight in going above and beyond to provide a great customer service experience
- Adaptable to Fast Pace and Shifting Priorities
- 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).
- Ability to read, write, and speak English.
- Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals.
- Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
- Nimble problem-solver
Benefits
You will work onsite at Malibu Canyon, our 698-unit community in Calabasas, CA, nestled in the gorgeous hills of the San Fernando Valley, just four miles away from the Santa Monica hiking trails and The Commons at Calabasas.Check it out here: https://www.malibucanyonliving.com/What You Will Do
- 25% Rent Discount at any AIR community.Option to live onsite with zero commute or at a nearby AIR community.
- 15 hours of paid time annually for community service.
- Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
- Opportunity for extended time-off with benefits during slower parts of the year.
- 401(k) plan with employer contribution.
- Paid parental leave of up to 16 weeks.
- Paid time off including vacation, sick time, and 12 holidays.
- Option to live onsite with zero commute or at a nearby AIR community.
- Opportunities for ongoing professional development, leadership training, and career growth.
- Consumer discounts on various products and services.
- 25% Rent Discount at any AIR community (a rental application is required, and certain exclusions apply).
- Expected base pay rate of $21.00 - $22.50 an hour + Monthly Renewal Commissions. You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.
- Flexible schedule with availability to work during our office hours. Typical schedule will be Monday & Wednesday – Saturday, 10:00am – 6:30pm (hours may vary based on community and season).
- Tuition assistance program and up to 100% reimbursement for job-related certifications and licenses.
- Commuter benefits and pet insurance.
Training + Development
Information not given or found
