Customer Support Architect II

Description

• Maintain and demonstrate advanced knowledge and thought leadership of RealPage solutions and integrations and advise multifamily owners and operators on solution and operational best practices
• Attentively listen to customers and leverage strong analysis/critical thinking capabilities to get to the root of a problem; take direct ownership of resolution, follow up/follow-through
• Work cooperatively with others across the organization to achieve shared objectives
• Independently set and manage customer expectations that enhance the customer experience and mitigate potential risk
• Partner with Sales, Delivery, Success, and Product Management to develop and recommend processes, systems, and documentation that create visibility and efficiency gains for customers and RealPage

Requirements

• Project management experience/ability to lead business discovery workshops
• 2-3 years of experience as a Systems Administrator or related experience resulting in a deep understanding of RealPage solutions and third-party integrations
• Demonstrated proficiency in configuring and deploying SaaS-based applications that scale and prove ROI
• Technical writing acumen and ability to author custom statements of work
• Experience planning, managing, and performing integration design, testing, and deployment
• Comfortably navigate complex organizations, and communicate and present to a wide range of customer constituencies from leasing staff to the C-Suite, adjusting the message to fit the audience
• Customer-facing professional fluent with multifamily real estate technologies with a minimum of 3-4 years of experience in account management/support, product management/development, end-user communication
• Strong understanding of property management is required at both the corporate and property level
• Prior experience with RealPage products, including RealPage OneSite Leasing and Rents and/or Insurance products is strongly preferred
• Ability to navigate people and data to find answers; strong persuasion skills/ability to overcome objections from a wide variety of personalities internally and externally
• Understanding of development life cycle, SQL queries, and ability to architect complex technical solutions
• Proficient in Microsoft Office Suite (specifically Word, Excel, PowerPoint) and Customer Relationship Management (CRM) software such as Salesforce
• Bachelor’s degree with a focus on Business, Marketing, Real Estate, or equivalent experience

Benefits

• RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
• Performance-based bonus based on position.
• Professional development opportunities.
• Paid time off and holidays.
• Health, dental, and vision insurance.
• Retirement savings plan with company match.

Training + Development

Interview process

Visa Sponsorship

Security clearance