Operations Support & Training Specialist at Poah Communities in District of Columbia, United States | Kablio

Role

Description

billing

lease prep

customer service

confidentiality

income certification

safety systems

Process monthly Section 8 Housing Assistance Payment Billing.
Enforce and adhere to company policies, rules and regulations.
Prepare lease packages and supplemental documents for new move-ins.
Work patiently, professionally and cooperatively with residents and staff to provide high quality customer service based on immediate needs.
Preserve and respect resident and applicant confidentiality.
Process income certifications/recertifications for multiple affordable housing programs.
Ensure that systems are in place or created to maximize resident and employee safety and health, and to preserve the physical assets.

Requirements

bachelor’s

tax credit

yardi

ms office

analytical

2+ yrs

Confidence in creating effective solutions for how to deal with challenges or problems.
Must be available to be assigned a Monday thru Friday, 9:00 AM to 6:00 PM EST work schedule.
Bachelor’s Degree and certified as a Tax Credit Specialist and/or Certified Occupancy Specialist preferred.
Solid verbal, written and customer service communication skills and familiarity with Microsoft Office suite.
Strong analytical and mathematical skills as it relates to calculating lease balances, move-in costs, analyzing leases, identifying discrepancies on invoices and pro-rating leases.
Familiarity with Yardi software or similar property management, real estate software preferred.
Must possess reliable means of transportation for local travel required (up to 95%).
Must be flexible to accept work assignments to different work locations daily and adjust to different work settings.
High level of property management expertise, analytical ability and financial acumen.
Experience: At least 2 year(s) preferred.

Benefits

Incentives: Employee referral bonus, suggestion rewards, employee recognition programming
Professional development opportunities: tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications
Financial: 401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching
Health & Wellness: Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts
Paid Leave: 12 weeks Parental Leave; Bereavement; Jury Duty; Voting
Time Off: 15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Since 2001

Year Established

The company was formed through the merger of Midland Property Management and its nonprofit parent organization.

Over 120 Properties

Managed Portfolio

The company oversees a large portfolio of residential and government-funded housing properties nationwide.

12,000+ Units

Total Housing

The company manages more than 12,000 residential units across multiple states.

Global Reach

International Presence

Staff members are located in Asia, Europe, and South America to support global initiatives.

Became a financial powerhouse, managing a portfolio backed by LIHTCs, bonds, HUD, and conventional financing.
Projects include garden-style apartments and high-rise buildings, renovating at-risk communities across more than a dozen states.
Specializes in residential and government-funded housing, handling compliance, onsite operations, and redevelopment initiatives.
Partners with local housing authorities to navigate complex regulatory environments and preserve long-term affordability.

Culture + Values

Taking care of our team, just as they take care of our communities.
Comprehensive benefits package designed to support well-being, growth and work-life balance.
Open and welcoming nature.
Supportive, smart, professional and engaging.

Environment + Sustainability

50% reduction

GHG Emissions Target

Committed to achieving a 50% reduction in portfolio greenhouse gas emissions by 2030 (from a 2020 baseline) as part of the DOE Better Climate Challenge.

20% reduction

Energy & Water Efficiency

Achieved a 20% reduction in portfolio-wide energy and water consumption over a ten-year period (2010–2020) under the SAHF’s Big Reach and DOE Better Buildings Challenge.

$75M bond

Green Upgrades Funding

Issued a $75 million sustainability bond to fund green upgrades, resulting in significant environmental benefits such as CO₂ and water savings.

3,000+ units

Net-Zero Housing Development

Developed over 3,000 mixed-income units in Chicago designed toward a 100% net-zero building path, including a notable Passive House project.

Design + Building Performance team integrates energy and water efficiency across the portfolio, building multiple Passive House/PHIUS certified developments (e.g., Brewster Woods, Kenzi, The Loop), targeting 232 units under construction and 510 in design.
Installed solar roofs (e.g., Torrey Woods: $12,000/year savings for 25 years) to enhance resilience, energy savings, and indoor air quality.

Inclusion & Diversity

2017 Strategic Plan

DEI Initiatives Established

Launched a strategic plan focusing on diversity promotion across workforce attributes.

11 Voluntary Staff

DEI Working Group Established

Formed a DEI Working Group with 11 voluntary staff members from diverse backgrounds.

40+ Initiatives

Comprehensive DEI Plan

A 2019 DEI Plan comprising over 40 initiatives across various workplace areas.

2020–2023

DEI Working Group Operational

The DEI Working Group was operational from 2020 to 2023, providing regular updates.

No explicit gender-related statistics disclosed publicly.

Articles

Careers

Resident Success

Trauma‑Informed Housing Toolkit

What We Do

Role

Description

billing

lease prep

customer service

confidentiality

income certification

safety systems

Process monthly Section 8 Housing Assistance Payment Billing.
Enforce and adhere to company policies, rules and regulations.
Prepare lease packages and supplemental documents for new move-ins.
Work patiently, professionally and cooperatively with residents and staff to provide high quality customer service based on immediate needs.
Preserve and respect resident and applicant confidentiality.
Process income certifications/recertifications for multiple affordable housing programs.
Ensure that systems are in place or created to maximize resident and employee safety and health, and to preserve the physical assets.

Requirements

bachelor’s

tax credit

yardi

ms office

analytical

2+ yrs

Confidence in creating effective solutions for how to deal with challenges or problems.
Must be available to be assigned a Monday thru Friday, 9:00 AM to 6:00 PM EST work schedule.
Bachelor’s Degree and certified as a Tax Credit Specialist and/or Certified Occupancy Specialist preferred.
Solid verbal, written and customer service communication skills and familiarity with Microsoft Office suite.
Strong analytical and mathematical skills as it relates to calculating lease balances, move-in costs, analyzing leases, identifying discrepancies on invoices and pro-rating leases.
Familiarity with Yardi software or similar property management, real estate software preferred.
Must possess reliable means of transportation for local travel required (up to 95%).
Must be flexible to accept work assignments to different work locations daily and adjust to different work settings.
High level of property management expertise, analytical ability and financial acumen.
Experience: At least 2 year(s) preferred.

Benefits

Incentives: Employee referral bonus, suggestion rewards, employee recognition programming
Professional development opportunities: tuition reimbursement, mentorship program, ongoing training and learning sessions, professional certifications
Financial: 401(k) with up to 4% company match; FSA options for healthcare, dependent care, and commuting; Life & AD&D insurance; free financial coaching
Health & Wellness: Medical, dental, and vision insurance; wellness programming including monthly webinars and medical insurance discounts
Paid Leave: 12 weeks Parental Leave; Bereavement; Jury Duty; Voting
Time Off: 15 days of PTO (increases with tenure), 2 personal days, and 11 paid holidays annually.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Since 2001

Year Established

The company was formed through the merger of Midland Property Management and its nonprofit parent organization.

Over 120 Properties

Managed Portfolio

The company oversees a large portfolio of residential and government-funded housing properties nationwide.

12,000+ Units

Total Housing

The company manages more than 12,000 residential units across multiple states.

Global Reach

International Presence

Staff members are located in Asia, Europe, and South America to support global initiatives.

Became a financial powerhouse, managing a portfolio backed by LIHTCs, bonds, HUD, and conventional financing.
Projects include garden-style apartments and high-rise buildings, renovating at-risk communities across more than a dozen states.
Specializes in residential and government-funded housing, handling compliance, onsite operations, and redevelopment initiatives.
Partners with local housing authorities to navigate complex regulatory environments and preserve long-term affordability.

Culture + Values

Taking care of our team, just as they take care of our communities.
Comprehensive benefits package designed to support well-being, growth and work-life balance.
Open and welcoming nature.
Supportive, smart, professional and engaging.

Environment + Sustainability

50% reduction

GHG Emissions Target

Committed to achieving a 50% reduction in portfolio greenhouse gas emissions by 2030 (from a 2020 baseline) as part of the DOE Better Climate Challenge.

20% reduction

Energy & Water Efficiency

Achieved a 20% reduction in portfolio-wide energy and water consumption over a ten-year period (2010–2020) under the SAHF’s Big Reach and DOE Better Buildings Challenge.

$75M bond

Green Upgrades Funding

Issued a $75 million sustainability bond to fund green upgrades, resulting in significant environmental benefits such as CO₂ and water savings.

3,000+ units

Net-Zero Housing Development

Developed over 3,000 mixed-income units in Chicago designed toward a 100% net-zero building path, including a notable Passive House project.

Design + Building Performance team integrates energy and water efficiency across the portfolio, building multiple Passive House/PHIUS certified developments (e.g., Brewster Woods, Kenzi, The Loop), targeting 232 units under construction and 510 in design.
Installed solar roofs (e.g., Torrey Woods: $12,000/year savings for 25 years) to enhance resilience, energy savings, and indoor air quality.