Sales Consultant

Description

• Work alongside colleagues within the designated developments to ensure all aspects of the sales process is communicated to the team, customer and relevant stakeholders.
• Maintain the sales arena including show homes on the development in line with brand and company standards.
• Maintain detailed knowledge of all relevant purchase assistance schemes, alternative site's and house types, to ensure every customer is offered a bespoke choice of purchase options.
• Take responsibility for all company property, equipment and presentation across each site within the specified developments.
• Travel to all designated developments to undertake pre booked customer appointments.
• Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales on your designated development(s).
• Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands.
• Work with the Site teams to understand the build progress to provide customer information as required.
• Manage and implement new innovation in fulfilling the business targets on new home sales and negotiate with customers to ensure the best sales outcome.
• Proactively sell customer extras and manage implementation across all reservations to drive additional profit for the Company.
• Maintain detailed knowledge of all relevant Vistry house types, build progress and availability within the designated developments, to ensure each customer is given every opportunity to purchase a new home.
• Conduct yourself with internal and external stakeholders as ambassadors of Vistry.
• Assist with internal or external audit as required in line with Vistry Values of ICQ.
• Respond to all cancellations making every effort to 'save' and if necessary, re negotiate the reservation, identifying the reason for cancellation and offer any suitable alternatives on other Vistry developments.
• Implement Vistry's continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
• Ensure all relevant Standard Operating Procedures, sales and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date.

Requirements

• Ability to handle complaints and difficult situations
• Willing to travel to all sales sites within the division, including regional offices
• Experience in generating leads and sales through telephone-based business development.
• 5 GCSEs / GCE or equivalent including Mathematics and English (at C grade or above)
• Experience working in a customer facing role delivering under pressure
• Proven ability to work under pressure and meet sales targets
• Excellent communication skills
• Excellent IT skills with demonstrable knowledge of Microsoft Office tools
• Patience and ability to remain calm under pressure
• Willing to work weekends
• Good planning and organisational skills
• Full driving licence and access to a suitable vehicle
• Comfortable using multi-channel forms of communication
• Excellent administration and organisational skills
• Proven track record of successfully completing the sales process with customers
• Awareness of local market and economic conditions.
• Strong negotiation and sales skills

Benefits

This role will involve an element of weekend working.

We value in-person collaboration and team culture, but we're also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

• Enhanced maternity, paternity and adoption leave
• Share save and share incentive schemes
• Salary sacrifice car scheme available to all employees
• Life assurance at 4 x your annual salary
• Private medical insurance, with employee paid cover
• Competitive pension scheme through salary sacrifice
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• Employee rewards portal with many more benefits…
• Competitive basic salary and annual bonus
• Mileage allowance
• 2 Volunteering days per annum

Training + Development

Interview process

Visa Sponsorship

Security clearance