Service Specialist

Description

• Drive excellence in execution through continuous improvement and change management to implement competitiveness improvement initiatives (costs base reduction, lead time reduction, DevOps framework, productivity improvement, quality improvement…)
• Routinely observes routines and behaviors of others and provides immediate feedback regarding unsafe behavior and celebrates achievements or safe behaviors.
• Comply and contribute to elaboration of relevant Quality Procedures, work instructions and Processes in Quality Management System
• Monitor the efforts performance measurement indicators
• Report or resolve any process non-conformances in a timely manner
• Integration Testing to identify the issues as solution configuration issue or product defects
• Sets the example by demonstrating the proper acts and actively observes work conditions.
• Databases installation and configuration.
• Can be solicited to provide some back-end support to maintenance team as part of the maintenance contract
• Systems implementation and performing the acceptance tests (on site, with the customer)
• Actively and routinely promotes the identification of hazards and near misses.
• Software Delivery Processes Compliance
• Ensure a smooth transfer to maintenance of ending projects through coordinated knowledge transfer.

Requirements

• Software solutions customization.
• Scripting development with any of the following: PowerShell/Perl/Python/batch/bash
• Rigorous, methodical, well organized and self-disciplined
• Adaptability, reactivity and Availability
• Engineer, Master or Bachelor's degree from an accredited university or college (or a high school diploma / General Educational Development with proven years of experience in Services).
• Windows Server 2016/2019/2022 and/or RHEL 7/8 configuration and administration
• Troubleshooting skills
• Basic knowledge of software systems integration, development, testing and commissioning.
• Excellent communication skills (verbal and written)
• Software applications installation, configuration, and troubleshooting.
• Relational databases: SQLServer/Oracle
• Fluent in English
• Basic Knowledge of Software configuration and deployment management
• Technically good performer who can integrate and test complex software systems to completion with a minimal supervision
• Ability to analyze complex topics and make a verbal/written synthesis
• Ideal subjects: Computer Science, IT Networking, Software Integration and Deployment.
• Ability and willingness to travel
• Basic technical knowledge is expected in the following domains, ordered by priority:

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance