Bilingual Compliance Manager - Second Shift

Description

• Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email
• Execute City Wide's New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement
• Develop and maintain productive working relationships with Independent Contractors (ICs) by communicating client priorities and collaborating on solving problems
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use

Requirements

• Fluent in Spanish and English, with excellent written communication skills in both languages
• Building maintenance, facilities, janitorial or similar industry experience a plus!
• 3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations
• Strong planning, organization skills, and attention to detail
• Excellent communication and interpersonal skills
• High school diploma required or equivalent experience in commercial janitorial services industry.
• Must be innovative and strive for continuous process improvement
• CRM experience preferred

Benefits

• Vision Insurance
• Paid Time Off
• Company match 401k
• Dental Insurance
• Medical Insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance