Assistant Community Manager at Hawthorne Residential Partners in Lake Charles, LA | Kablio

Role

Description

lease management

rent collection

financial reporting

ledger review

social media

resident relations

Help prioritize daily tasks to ensure smooth operations and exceptional resident service
Step into a leadership role in the absence of the Community Manager, maintaining continuity and team momentum
Ensure lease applications, renewals, and related documents are completed accurately and on time
Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement
Assist with financial reporting and documentation for Community Manager and regional leadership
Oversee rent collection, check scanning, and payment posting to ensure timely and accurate processing
Meet occupancy goals through strong leasing performance and resident retention
Respond to resident concerns and deescalate issues with professionalism, empathy, and follow-through
Monitor delinquencies, make weekly follow-up calls, and coordinate eviction procedures as needed
Identify prospect needs, showcase available homes, and invite them to join the community
Conduct regular ledger reviews to verify billing, payment applications, and account accuracy
Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented
Support a positive and productive work environment through clear communication and goal-setting
Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process
Conflict Resolution: Resolve residential conflicts and disputes with confidence and professionalism, ensuring that every situation is handled effectively.

Requirements

assistant manager

property management

problem solving

high school

driver's license

calp

Six months previous assistant community manager experience is preferred
Two years of property management experience is preferred
Problem-solving: The skill to pinpoint crucial challenges and deliver impactful, efficient solutions that drive results.
High School or GED equivalent
Valid Driver's License
A Certified Apartment Leasing Professional Accreditation (CALP) is a plus
Financial Understanding: Ability to interpret financial reports and make informed decisions while considering budget constraints.

Benefits

Free Dental Insurance
Health and Wellness Incentives
Comprehensive and Affordable Plans for Medical and Vision Coverage
Paid Sick Time Off
Pet Insurance Plans
Paid Time Off- including your birthday!
401k Retirement Match Program
Retirement Planning
Company Paid Life Insurance
Paid Maternity, Paternity, and Adoption Leave Options
Telehealth – Access to Doctors 24/7/365

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$8B+

Assets Under Management

Oversees a portfolio valued at over $8 billion, reflecting significant investment and management scale.

60,000+ units

Unit Count

Manages over 60,000 residential units across a diverse portfolio, showcasing extensive property holdings.

#1 Ranking

Online Reputation

Repeatedly ranked #1 nationally for online reputation among NMHC Top 50 managers, highlighting strong customer satisfaction.

2009

Year Founded

Established in 2009 by three long-time colleagues, laying the foundation for Sun Belt apartment innovation.

They’ve grown into a fully integrated multifamily investment, management, and development firm.
With a portfolio spanning 275+ properties.
Typically, they pivot older communities into high-performing assets through aggressive marketing, thoughtful development, and strategic renovations.
Headquartered in Greensboro, NC, their reach extends through the Southeast and Texas, managing properties in over 110 cities.
A signature of their story: a Scottish Terrier mascot named Hawthorne, symbolizing loyalty and community spirit—seen in murals, keychains, and pet-friendly events.
Their vertically integrated model—spanning investment management, property management, and construction—enables seamless control over every project phase.

Culture + Values

We deliver quality and excellence in everything we do.
We work together as a team to achieve our goals.
We value strong communication and transparency.
We are committed to innovation and continuous improvement.
We build strong relationships with residents, employees, and partners.

Environment + Sustainability

Net Zero by 2050

Carbon Emission Target

The company is committed to achieving net zero carbon emissions by 2050 through various sustainability initiatives.

Ongoing efforts to reduce energy consumption across properties.
Investment in sustainable building practices and green certifications.
Focus on water conservation initiatives across all properties.
Partnering with vendors and suppliers who share sustainability values.

Inclusion & Diversity

Focused on creating a welcoming and inclusive environment for all employees.
Promoting equal opportunity in recruitment and career advancement.
Committed to building a workforce reflective of the communities we serve.

Articles

Property Management

Employee Experience

The “Live It” Difference (Our Story)

Resi partnership overview

Role

Description

lease management

rent collection

financial reporting

ledger review

social media

resident relations

Help prioritize daily tasks to ensure smooth operations and exceptional resident service
Step into a leadership role in the absence of the Community Manager, maintaining continuity and team momentum
Ensure lease applications, renewals, and related documents are completed accurately and on time
Create and manage content for the community’s social media platforms, highlighting resident events and promoting engagement
Assist with financial reporting and documentation for Community Manager and regional leadership
Oversee rent collection, check scanning, and payment posting to ensure timely and accurate processing
Meet occupancy goals through strong leasing performance and resident retention
Respond to resident concerns and deescalate issues with professionalism, empathy, and follow-through
Monitor delinquencies, make weekly follow-up calls, and coordinate eviction procedures as needed
Identify prospect needs, showcase available homes, and invite them to join the community
Conduct regular ledger reviews to verify billing, payment applications, and account accuracy
Maintain a clean, welcoming environment by ensuring the office, amenities, and common areas are immaculately presented
Support a positive and productive work environment through clear communication and goal-setting
Support leasing efforts by conducting tours, responding to leads, and guiding prospects through the leasing process
Conflict Resolution: Resolve residential conflicts and disputes with confidence and professionalism, ensuring that every situation is handled effectively.

Requirements

assistant manager

property management

problem solving

high school

driver's license

calp

Six months previous assistant community manager experience is preferred
Two years of property management experience is preferred
Problem-solving: The skill to pinpoint crucial challenges and deliver impactful, efficient solutions that drive results.
High School or GED equivalent
Valid Driver's License
A Certified Apartment Leasing Professional Accreditation (CALP) is a plus
Financial Understanding: Ability to interpret financial reports and make informed decisions while considering budget constraints.

Benefits

Free Dental Insurance
Health and Wellness Incentives
Comprehensive and Affordable Plans for Medical and Vision Coverage
Paid Sick Time Off
Pet Insurance Plans
Paid Time Off- including your birthday!
401k Retirement Match Program
Retirement Planning
Company Paid Life Insurance
Paid Maternity, Paternity, and Adoption Leave Options
Telehealth – Access to Doctors 24/7/365

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$8B+

Assets Under Management

Oversees a portfolio valued at over $8 billion, reflecting significant investment and management scale.

60,000+ units

Unit Count

Manages over 60,000 residential units across a diverse portfolio, showcasing extensive property holdings.

#1 Ranking

Online Reputation

Repeatedly ranked #1 nationally for online reputation among NMHC Top 50 managers, highlighting strong customer satisfaction.

2009

Year Founded

Established in 2009 by three long-time colleagues, laying the foundation for Sun Belt apartment innovation.

They’ve grown into a fully integrated multifamily investment, management, and development firm.
With a portfolio spanning 275+ properties.
Typically, they pivot older communities into high-performing assets through aggressive marketing, thoughtful development, and strategic renovations.
Headquartered in Greensboro, NC, their reach extends through the Southeast and Texas, managing properties in over 110 cities.
A signature of their story: a Scottish Terrier mascot named Hawthorne, symbolizing loyalty and community spirit—seen in murals, keychains, and pet-friendly events.
Their vertically integrated model—spanning investment management, property management, and construction—enables seamless control over every project phase.

Culture + Values

We deliver quality and excellence in everything we do.
We work together as a team to achieve our goals.
We value strong communication and transparency.
We are committed to innovation and continuous improvement.
We build strong relationships with residents, employees, and partners.

Environment + Sustainability

Net Zero by 2050

Carbon Emission Target

The company is committed to achieving net zero carbon emissions by 2050 through various sustainability initiatives.

Ongoing efforts to reduce energy consumption across properties.
Investment in sustainable building practices and green certifications.
Focus on water conservation initiatives across all properties.
Partnering with vendors and suppliers who share sustainability values.

Inclusion & Diversity

Focused on creating a welcoming and inclusive environment for all employees.
Promoting equal opportunity in recruitment and career advancement.
Committed to building a workforce reflective of the communities we serve.

Articles

Property Management

Employee Experience

The “Live It” Difference (Our Story)

Resi partnership overview