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Technical Support Specialist - DCT
Munters
Provider of energy-efficient air treatment solutions for a variety of industries.
Providing technical support and product knowledge for Data Center Cooling products, resolving customer issues, and promoting service sales.
If necessary on occasion visit a customer site to assist field service technician service visits when the situation demands it
Provide parts sold information to techs on a monthly basis to promote overall service
Promote sale of retrofit solutions by listening to customer
Prepare warranty parts approval requests with an extremely high level of accuracy
Promote Service during conversations with parts customers and actively promote service sales through warranty expiration letters and other marketing channels
Provide telephone coverage for incoming technical questions and product problems from customers and field service technicians.
Understand that Field Service’s major role is one of instant response to customers’ needs, and focus as part of a team to make us available at all times to all of our customers’ needs, urgent or otherwise
May be asked to be on-call on an alternating basis and respond to customers’ needs as required
Remain involved in seeking out product improvements that will lead to production enhancements and/or retrofit opportunities, provide input to customer complaints system and other corrective action vehicles
Monitor the service request database to respond to service calls received by the call center and work with customers to resolve issues.
Handles all other requests from management on a timely basis
What you bring
plc programming
hvac controls
hvac
spreadsheet
database
high school diploma
Ability to stay with an issue through its successful resolution
Strong verbal communication skills
Background in Electrical, Mechanical or HVAC equipment and or troubleshooting.
Computer skills with Visibility and database, word processing, and spreadsheets
Marketing skills and Organizational skills
Ability to multitask,
Extensive familiarity with Commercial and Industrial DH products.
Knowledge of BOM structures, PLC programming practices, Wiring Schematics, and HVAC controls
High school diploma
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
yes, equal opportunity employer, committed to diversity in the workplace, encourages applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.
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