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Dispatch Service Coordinator
B & I Contractors Inc.
Coordinate and manage HVAC service calls and work orders
14d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Fort Myers, FL
Field
Company Size
200 Employees
Service Specialisms
Mechanical
Plumbing
Electrical
HVAC
Refrigeration
Sheet Metal
Prefabrication
Installation
Sector Specialisms
Mechanical
Plumbing
Electrical
Commercial
Healthcare
Industrial
Institutional
Building Solutions
Role
What you would be doing
manage unfinished work
create work orders
prioritize service calls
communicate with customers
order and track parts
maintain spreadsheets
- Manage unfinished work orders and drive them to completion.
- Professionally receive service calls from customers and create work orders in our software system.
- Prioritize service calls with the correct technician and dispatch appropriately.
- Thoroughly communicate with the customer and technician and keep both up to date with current situation.
- Adhere to Service Department SOP’s at all times.
- Order and track parts needed and schedule accordingly.
- Communicate issues with Service Department Manager and Service Supervisors.
- Coordinate and schedule service agreement inspections and ensure timely completion.
- Maintain dispatch board and tracking spreadsheets daily.
What you bring
physical tasks
osha safety
quality
customer service
teamwork
problem solving
- This position requires the ability to lift and carry materials weighing up to 25 pounds on a regular basis. The employee must be capable of performing physical tasks such as bending, reaching, and lifting within OSHA ergonomic safety guidelines. Safe lifting techniques must be used to comply with all applicable workplace safety standards.
- Strong commitment to safety, quality, and customer satisfaction.
- Associate or Bachelor’s degree preferred; high school diploma or GED required.
- Ability to work effectively as part of a team and independently.
- Excellent problem-solving skills and attention to detail.
- Strong verbal and written communication skills.
- Two to Five years’ Service Department and/or office experience.
- Highly competent with mobile, desktop and other IOS and Windows based operating systems.
- Comprehensive Benefits: Enjoy employer-paid health insurance, accrued vacation, and sick time, along with a wellness reimbursement program to support your overall well-being.
- Continuous Development: Benefit from our NCCER-certified in-house and online training that equips you with the skills needed to advance in your career.
- Retirement Benefits: We are a 100% employee owned company with an ESOP. You can also participate in our 401(k) plan with company match and explore post-tax Roth IRA options to secure your financial future.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal, drug-free workplace
Company
Overview
- A trusted name in the industry, with a legacy of delivering high-quality construction projects.
- Decades of experience - Grown from a local contractor to a well-respected leader in the construction sector.
- Elite craftsmanship - Renowned for handling complex projects across industrial, commercial, and residential sectors with precision.
- Versatile portfolio - Completed large-scale industrial facilities and state-of-the-art commercial spaces.
- Reliable partner - Consistently delivers projects on time and within budget, earning trust as a go-to choice in Florida.
- Critical infrastructure expertise - Demonstrated capability in handling demanding construction projects.
- Sustained success - Maintained steady growth through unwavering commitment to excellence in every project.
- Safety is the cornerstone of everything we do.
- Commitment to providing high-quality construction and engineering services.
- A proactive, collaborative approach to projects.
- Integrity in all of our actions.
- Strong emphasis on customer satisfaction and building lasting relationships.
- Continuous improvement through training and innovation.
- Sustainability and environmental stewardship in all projects.
- Achieved a remarkable 15-year milestone without a single safety-related incident.
- Recognized as a leader in the industry with a 5-star customer satisfaction rating.
- Committed to reducing carbon footprint by 20% across all projects by 2025.
Net Zero by 2040
Carbon Emissions Target
Committed to achieving net zero carbon emissions by 2040, demonstrating a strong focus on long-term sustainability goals.
- Aim to reduce environmental impacts through energy-efficient practices and sustainable solutions.
- Projects incorporate energy-saving technologies and environmentally responsible materials.
- Regularly monitor and report environmental performance to ensure accountability and improvements.
- Fleet and equipment are optimized for lower emissions and greater fuel efficiency.
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