Manager - Atelier

Description

• Collect and analyze customer experience feedback to continuously improve service delivery
• Ensure prompt availability of company collaterals, literature, CDs, and other informational tools to architects
• Engage and convert unique walk-in customers, providing tailored consultations to meet their specific needs and ensuring their satisfaction

The Atelier - BD role is a pivotal position within the Artize brand, focused on expanding our market presence through strategic engagement with architects, interior designers, and key decision-makers. This role is responsible for driving brand awareness, promoting new concepts, and ensuring the successful execution of sales strategies. The individual will play a key role in educating the architect universe about the Artize brand's vision and product offerings, while also managing relationships, tracking leads, and organizing special events that showcase our luxury bathroom solutions

• Expand the accessories sales portfolio by upselling and cross-selling products that complement the primary Artize offerings
• Ensure all promotional materials and in-store displays align with the brand's luxury image and are regularly updated to reflect new product launches
• Maintain the highest standards of personal presentation and Atelier hygiene, ensuring all data systems are up to date
• Develop and maintain strong relationships with key clients, architects, and designers, becoming their go-to resource for luxury bathroom solutions
• Champion the concept selling approach, driving the conversion of bathroom projects into full Artize concept solutions
• Promote and sell Smart Bathroom concepts, ensuring a strong contribution to overall sales
• Engage with architects, interior designers, and builders to conduct special events such as product launches and presentations in collaboration with the Business Development and Marcom teams - --Educate architects and key decision-makers on the Artize brand, including its vision, scale, and association with renowned architects and interior designers
• Provide complete product information to Architects and key decision makers on each product -----Promote new concepts and products to the architect universe in Artize brand
• Coordinate, collaborate with various stake holders for site visits, material availability & sales closure
• Monitor and report on sales performance, customer feedback, and market trends to identify areas for improvement and innovation
• Track the status of leads passed on to the frontline sales team and coordinate follow-up actions ---Provide architects with up-to-date information on new product developments, modifications, and significant company achievements
• Handle all customer interactions within the store, providing expert advice and ensuring a seamless shopping experience

Drive architects, interior designers and builders to Atelier store, generate leads & enable sales closure

Requirements

• At least 7-9 years of experience in business development and sales within the luxury goods or high-end construction materials sector, with a strong focus on engagement with architects and designers
• Ability to cultivate and maintain strong relationships with architects, designers, and key decision-makers in the luxury sector
• Flexibility to adapt to changing customer expectations and market trends

Bachelor’s degree in Business Administration, Marketing, or a related field

• Ability to manage and maintain an upscale retail environment

Additional certifications in sales or marketing are a plus

• Excellent communication and interpersonal skills to build and nurture client relationships
• Deep understanding of the luxury bathroom solutions market and experience in educating and selling to architects and high-end clients
• Strong expertise in luxury retail, particularly in high-end bathroom solutions
• Exceptional event management skills with a focus on premium client engagement
• Strong analytical skills for interpreting customer feedback and improving service
• Concept selling expertise with a deep understanding of customer needs Proficiency in event coordination and execution
• Ability to conceptualize and execute innovative selling strategies

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance