Senior RCC Analyst (O&M)

Description

A Remote Monitoring Centre (RMC/RCC) Analyst is responsible for proactively monitoring systems, events, and data streams from a remote location. You will analyse alerts to identify potential incidents, escalate issues, and perform initial troubleshooting to ensure system stability and security.

• Active monitoring: Watch real-time monitoring tools, dashboards, and alerts for system events, alarms, and anomalies.
• Maintenance: Support operational processes such as system releases, patches, and routine maintenance activities
• Process improvement: Participate in reviewing and improving monitoring procedures, processes, and incident response playbooks
• Reporting and documentation: Create detailed, accurate reports of incidents, including root-cause analysis, and maintain a log of all monitoring activities .
• Incident escalation: Follow established procedures to escalate complex or major incidents to the appropriate technical support teams, on-site personnel, or emergency services .
• Incident detection and management: Triage incoming alerts and determine if they represent a security threat, system failure, or other incident .
• Communication: Provide clear and timely communication to stakeholders, including technical teams and customers, about the status of an incident
• Initial investigation and troubleshooting: Perform first-line analysis to identify the cause of an alert or incident. This can involve checking logs, verifying system status, or restarting systems.

Requirements

• Proficient in the use of Microsoft Office Packages
• Problem-solving: The ability to troubleshoot issues and think logically under pressure is highly valued.
• Analytical thinking: The ability to analyse complex data from multiple sources, spot trends, and diagnose problems quickly is critical
• Technical knowledge: A strong understanding of the systems being monitored is essential
• Full UK driving license
• A proactive, adaptable, and analytical approach to solving complex issues under pressure
• Strong knowledge of relevant systems and technologies, such as SCADA, HMI, or specialised incident management software.
• A minimum qualification in a relevant data analytics or process discipline is required.
• Software proficiency: Experience with monitoring systems, ticket-tracking software, and other industry-specific tools is often required
• Attention to detail: A sharp focus is required to notice small changes or anomalies that could indicate a larger problem Excellent written and verbal communication
• Organizational skills: Excellent time management and the ability to prioritize a heavy and often unpredictable workload are necessary

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance