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Bilingual Customer Success Specialist | Montreal
Alvéole
Drive customer retention by solving issues and re‑engaging clients in Montreal.
5d ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Contractor
Montreal, Quebec, Canada
Hybrid
Company Size
168 Employees
Service Specialisms
Urban Beekeeping
Team Building
Educational Workshops
Tenant Engagement
Sustainability
ESG Reporting
Green Building Certifications
Biodiversity
Sector Specialisms
Urban beekeeping
Urban agriculture
Team building
Educational workshops
Tenant engagement
Sustainability
Green roof
Green building
Role
What you would be doing
risk mitigation
trend analysis
root cause
customer outreach
internal collaboration
fast‑cycle delivery
- Mitigate risks by proposing tailored solutions and highlighting key value drivers.
- Réduire les risques en proposant des solutions personnalisées et en mettant en avant les principaux leviers de valeur.
- Suivre et analyser les tendances d’engagement pour identifier les problèmes récurrents et les opportunités d’amélioration.
- Collaborate closely with internal teams (Support, Sales, Product) to ensure customer needs are met efficiently.
- Identify the root cause behind challenges or reduced engagement (e.g., low occupancy, shifting ESG priorities, product fit).
- Re-engage customers through meaningful conversations focused on outcomes, not just features.
- Réengager les clients par des conversations significatives axées sur les résultats, et non seulement sur les fonctionnalités.
- Communiquer de manière proactive avec les clients qui pourraient avoir besoin d’un soutien ou d’un engagement supplémentaires.
- Work in fast-paced, 3-week engagement cycles, making a meaningful impact in a short timeframe.
- Proactively reach out to customers who may need additional support or engagement.
- Track and report on engagement trends to identify recurring issues and opportunities for improvement.
- Collaborer étroitement avec les équipes internes (Support, Ventes, Produit) afin d’assurer une réponse rapide et efficace aux besoins des clients.
What you bring
innovation
collaboration
problem solving
emotional intelligence
bilingual
rapid impact
- Créatif·ve et tourné·e vers l’innovation: vous aimez découvrir de nouvelles technologies (y compris l’IA) pour améliorer continuellement l’expérience client, et vous n’hésitez pas à proposer vos idées et à les concrétiser!
- Collaboratif·ve: vous travaillez en étroite synergie avec vos collègues et connaissez le fonctionnement de l’équipe sur le bout des doigts.
- Identifier la cause des défis ou de la baisse d’engagement (ex. : faible taux d’occupation, priorités ESG modifiées, adéquation produit).
- Empathique et doté·e d’intelligence émotionnelle – vous savez adapter votre ton, comprendre la frustration et désamorcer les tensions avec tact.
- Bilingual (English & French): able to communicate clearly and professionally in both languages.
- Empathetic and emotionally intelligent: you can match tone, understand frustration, and defuse tension gracefully.
- Bilingue (anglais et français): vous communiquez avec aisance et professionnalisme dans les deux langues.
- Travailler dans des cycles d’engagement rapides de 3 semaines, en générant un impact concret à court terme.
- This role includes a base salary and a performance-based variable component linked to customer retention.
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Interview process
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Company
Overview
8 million raised
Series A Funding
The company secured significant Series A funding to expand its operations.
60 cities served
Geographic Reach
Operates across multiple cities in North America and Europe.
2,200 buildings
Beehive Installations
Installed honey bee hives and BeeHomes on commercial rooftops.
- Reimagined beekeeping by placing hives atop commercial rooftops to connect people with nature.
- Partnerships with commercial real estate to turn rooftops into vibrant ecosystems.
- Projects include tenant workshops and educational kiosks, both in-person and virtual.
- Specializes in commercial real estate engagement, environmental education, biodiversity monitoring, urban agriculture, and corporate community activation.
- Maintains a proprietary urban biodiversity platform for green building certifications and tenant engagement metrics.
- We prioritize the well-being of our team.
- We value openness and transparency.
- We aim for constant improvement and innovation.
- We work with integrity, honesty, and accountability.
- We embrace a positive, solution-oriented approach.
2030
Net-zero Target
Committed to achieving net-zero greenhouse gas emissions by 2030.
- Supporting urban biodiversity through local beekeeping.
- Committed to helping businesses reduce their environmental footprint.
- Focusing on creating more sustainable urban environments.
- Maintains a gender-balanced workforce.
- Team composed of individuals from diverse backgrounds and experiences.
- Actively works towards creating an inclusive, respectful, and equitable work environment.
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