IT Service Desk Analyst at Breedon Group Plc in Lockington, England, United Kingdom | Kablio

Role

Description

troubleshooting

first-line support

ticketing

security compliance

knowledge sharing

trend analysis

Diagnose and troubleshoot hardware, software, and network-related issues, escalating complex problems to the appropriate teams for resolution.
Provide first-line technical support to Breedon Group employees via phone, email, and chat.
Adhere to company standards for data security, confidentiality, and compliance with relevant regulations.
Collaborate with other members of the IT support team to share knowledge, best practices, and solutions.
Follow up with users to ensure their technical issues have been resolved satisfactorily and provide guidance on preventive measures.
Maintain up-to-date knowledge of Breedon Group's IT systems, applications, and policies.
Log all support requests and technical issues accurately in the ticketing system, ensuring timely resolution and documentation.
Proactively identify trends in technical issues and recommend improvements to enhance system reliability and user experience.

Requirements

comptia a+

office 365

windows os

problem solving

technical support

customer focus

Ability to prioritise workload, multitask, and manage time effectively to meet deadlines.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are advantageous but not essential.
Familiarity with common business applications and collaboration tools.
Excellent communication skills, both verbal and written, with the ability to communicate technical concepts effectively to non-technical users.
Strong problem-solving skills and the ability to work well under pressure in a fast-paced environment.
Strong knowledge of Microsoft Windows operating systems and Office 365 suite.
Customer-focused mindset with a passion for delivering high-quality service to internal stakeholders.
Proven experience in a similar role providing technical support in a corporate environment.

Benefits

25 days holiday plus bank holidays
Enhanced Maternity, Adoption & Paternity Scheme
Holiday Buy Scheme
Volunteer Scheme
Free on-site Parking
Discount Scheme
Share Save Scheme
Contributory Pension Scheme
Life Assurance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

£1.6B Revenue

Annual Revenue

Generated from a diverse range of operations including quarries, asphalt, concrete, and cement plants.

£270M EBITDA

Annual EBITDA

Reflects the company's strong profitability and operational efficiency across its core businesses.

Born from centuries‑old quarrying at Breedon on the Hill, the group surged into modernity after 2008, reshaping UK and Irish markets through savvy acquisitions.
With a vertically‑integrated model, it pulls raw aggregates straight through to finished products and surfacing services, serving projects across infrastructure, housing and industrial sectors.
In recent years its strategic beachhead in the US—through the acquisition of BMC and Lionmark in Missouri—has positioned it for North American growth.
Typical projects range from major roadworks and airport surfacing to residential foundations and industrial flooring.
Standout products include its flagship Golden Amber Gravel (a Royal‑Warranted driveway gravel) and specialist speedway shale used on international tracks.

Culture + Values

Safety: We place safety at the heart of everything we do.
Customer Focus: We strive to deliver the highest standards of service.
Integrity: We are honest, transparent, and fair in all our dealings.
Excellence: We aim to deliver excellence in everything we do, from quality to customer service.
Teamwork: We work together, supporting and valuing each other’s contributions.

Environment + Sustainability

2050 Net Zero

Carbon Neutrality Target

Aims to achieve net zero emissions across all operations by 2050.

Implementing energy-saving initiatives and technologies across operations.
Continuously working on reducing carbon emissions across all facilities.
Committed to reducing waste through recycling and waste management programs.
Focus on using sustainable materials and reducing the environmental impact of products.

Inclusion & Diversity

Gender Representation: Focus on improving gender diversity across the company.
Leadership Development: Promoting equal leadership opportunities for all employees.
Inclusive Culture: Encouraging a workplace that respects diverse viewpoints and backgrounds.

Articles

Media contacts

Opportunities (Careers)

Investors contacts

Role

Description

troubleshooting

first-line support

ticketing

security compliance

knowledge sharing

trend analysis

Diagnose and troubleshoot hardware, software, and network-related issues, escalating complex problems to the appropriate teams for resolution.
Provide first-line technical support to Breedon Group employees via phone, email, and chat.
Adhere to company standards for data security, confidentiality, and compliance with relevant regulations.
Collaborate with other members of the IT support team to share knowledge, best practices, and solutions.
Follow up with users to ensure their technical issues have been resolved satisfactorily and provide guidance on preventive measures.
Maintain up-to-date knowledge of Breedon Group's IT systems, applications, and policies.
Log all support requests and technical issues accurately in the ticketing system, ensuring timely resolution and documentation.
Proactively identify trends in technical issues and recommend improvements to enhance system reliability and user experience.

Requirements

comptia a+

office 365

windows os

problem solving

technical support

customer focus

Ability to prioritise workload, multitask, and manage time effectively to meet deadlines.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are advantageous but not essential.
Familiarity with common business applications and collaboration tools.
Excellent communication skills, both verbal and written, with the ability to communicate technical concepts effectively to non-technical users.
Strong problem-solving skills and the ability to work well under pressure in a fast-paced environment.
Strong knowledge of Microsoft Windows operating systems and Office 365 suite.
Customer-focused mindset with a passion for delivering high-quality service to internal stakeholders.
Proven experience in a similar role providing technical support in a corporate environment.

Benefits

25 days holiday plus bank holidays
Enhanced Maternity, Adoption & Paternity Scheme
Holiday Buy Scheme
Volunteer Scheme
Free on-site Parking
Discount Scheme
Share Save Scheme
Contributory Pension Scheme
Life Assurance

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

£1.6B Revenue

Annual Revenue

Generated from a diverse range of operations including quarries, asphalt, concrete, and cement plants.

£270M EBITDA

Annual EBITDA

Reflects the company's strong profitability and operational efficiency across its core businesses.

Born from centuries‑old quarrying at Breedon on the Hill, the group surged into modernity after 2008, reshaping UK and Irish markets through savvy acquisitions.
With a vertically‑integrated model, it pulls raw aggregates straight through to finished products and surfacing services, serving projects across infrastructure, housing and industrial sectors.
In recent years its strategic beachhead in the US—through the acquisition of BMC and Lionmark in Missouri—has positioned it for North American growth.
Typical projects range from major roadworks and airport surfacing to residential foundations and industrial flooring.
Standout products include its flagship Golden Amber Gravel (a Royal‑Warranted driveway gravel) and specialist speedway shale used on international tracks.

Culture + Values

Safety: We place safety at the heart of everything we do.
Customer Focus: We strive to deliver the highest standards of service.
Integrity: We are honest, transparent, and fair in all our dealings.
Excellence: We aim to deliver excellence in everything we do, from quality to customer service.
Teamwork: We work together, supporting and valuing each other’s contributions.

Environment + Sustainability

2050 Net Zero

Carbon Neutrality Target

Aims to achieve net zero emissions across all operations by 2050.

Implementing energy-saving initiatives and technologies across operations.
Continuously working on reducing carbon emissions across all facilities.
Committed to reducing waste through recycling and waste management programs.
Focus on using sustainable materials and reducing the environmental impact of products.

Inclusion & Diversity

Gender Representation: Focus on improving gender diversity across the company.
Leadership Development: Promoting equal leadership opportunities for all employees.
Inclusive Culture: Encouraging a workplace that respects diverse viewpoints and backgrounds.

Articles

Media contacts

Opportunities (Careers)

Investors contacts