Clerk, Process Review

Description

• Conducts process and procedural reviews for seven (7) to nine (9) functional areas across HCTRA divisions to validate that appropriate protocols and procedures are being followed and in compliance with HCTRA and county-wide procedures and policies.
• Analyzes the data and testing results to determine potential deviations from the designed processes and procedures, coordinates with supervisors and managers to confirm the potential deviations, and documents the deviations in detailed on testing templates and memos.
• Communicates regularly with Process Review Supervisors and Managers on review program status, inquiry status, and potential deviation research status.
• Researches customer accounts in order to provide the appropriate response and documentation for all inquiries related to various customer account adjustments.

Requirements

• Ability to work under instructions from supervisors and managers
• Ability to establish and maintain effective working relationships with others
• Previous clerical or data entry experience.
• Intermediate user in Microsoft Excel and Word
• Strong analytical skills. Ability to reason and solve problems independently
• High school diploma or G.E.D. equivalent from an accredited institution.
• Strong written, oral communication and interpersonal skills
• Ability to read, comprehend, interpret, and communicate details and changes as needed

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance