Conduct performance evaluations, training, and succession planning
Develop, implement, and maintain operational standards, procedures, and best practices
Provide input on business continuity planning and disaster recovery strategies
Ensure compliance with internal policies, industry standards, and regulatory requirements
Provide computer and user support, including installation and configuration of hardware and software, upgrades, patches, and advanced technical support
Manage and coordinate daily activities of the technical team, including project scheduling, monitoring, and incident response
Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems
Drive continuous improvement initiatives to enhance service delivery and customer satisfaction
Ensure operational support coverage and adherence to service level agreements (SLAs)
Lead, mentor, and develop a team of supervisors, project leaders, and technical staff
Monitor system performance and availability, ensuring timely resolution of issues
Perform advanced network and telephony support; provide on-site support for remote troubleshooting by other OIT technical staff
Monitor service ticket queue and resolve tickets as assigned; document work performed and resolutions
Plan and manage the integration and support of new technologies into the FDOT environment
Requirements
troubleshooting
itsm
software rollouts
bachelor's degree
7+ years
compliance
Advanced troubleshooting skills for both hardware and software systems
Strong knowledge of IT service management processes (incident, problem, change, and request management)
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Experience with enterprise-wide software rollouts, updates, and patch management activities
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc
Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience
Minimum of 7 years of IT work experience, including managing team(s) responsible for production and operations support
Must be able to communicate with customers/team members over the phone and in person
Familiarity with regulatory and security compliance standards
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$1.3B Revenue
Annual Revenue
Generates $1.3 billion in annual revenue, reflecting consistent growth over four decades.
Four Decades
Years in Operation
Operates for over 40 years, demonstrating long-term stability and growth.
Applies expertise in IT services and consulting to modernize legacy systems and secure infrastructure.
Portfolio includes application development, managed services, AI-driven data analytics, and cybersecurity.
Typically handles public-sector digital transformation and commercial IT modernization efforts.
Recognized as a top employer and leader in application modernization services.
Culture + Values
Innovative mindset: Embrace new ideas and technologies to deliver the best solutions.
Collaboration: Work together, fostering teamwork across all levels.
Customer-focused: Understand and exceed customer expectations with tailored solutions.
Integrity: Operate with transparency, honesty, and respect.
Continuous improvement: Always strive to grow, learn, and adapt to new challenges.
Environment + Sustainability
2040
Net-zero commitment
This refers to the company's objective of achieving net-zero emissions by the year 2040. The goal represents a significant environmental commitment to reducing carbon impact.
Focuses on reducing energy consumption and improving efficiency across all operations.