Computer Operations Supervisor

Description

• Conduct performance evaluations, training, and succession planning
• Develop, implement, and maintain operational standards, procedures, and best practices
• Provide input on business continuity planning and disaster recovery strategies
• Ensure compliance with internal policies, industry standards, and regulatory requirements
• Provide computer and user support, including installation and configuration of hardware and software, upgrades, patches, and advanced technical support
• Manage and coordinate daily activities of the technical team, including project scheduling, monitoring, and incident response
• Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems
• Drive continuous improvement initiatives to enhance service delivery and customer satisfaction
• Ensure operational support coverage and adherence to service level agreements (SLAs)
• Lead, mentor, and develop a team of supervisors, project leaders, and technical staff
• Monitor system performance and availability, ensuring timely resolution of issues
• Perform advanced network and telephony support; provide on-site support for remote troubleshooting by other OIT technical staff
• Monitor service ticket queue and resolve tickets as assigned; document work performed and resolutions
• Plan and manage the integration and support of new technologies into the FDOT environment

Requirements

• Advanced troubleshooting skills for both hardware and software systems
• Strong knowledge of IT service management processes (incident, problem, change, and request management)
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
• Experience with enterprise-wide software rollouts, updates, and patch management activities
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc
• Bachelor’s Degree in Computer Science, Information Systems, or other related field, or equivalent work experience
• Minimum of 7 years of IT work experience, including managing team(s) responsible for production and operations support
• Must be able to communicate with customers/team members over the phone and in person
• Familiarity with regulatory and security compliance standards

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance