Guide new residents through the full leasing and move-in process, including lease execution, rent/deposit collection, and orientation.
Execute marketing, leasing, and renewal strategies to achieve occupancy goals for a new lease-up community.
Receive and triage maintenance requests, creating work orders and coordinating resolutions.
Proactively initiate renewal efforts 120+ days prior to lease expiration, reinforcing the value of staying in the community.
Participate in required training and development activities, including occasional travel and weekend work.
Assist with community marketing efforts to build awareness and drive traffic of prospective residents.
Conduct tours, assess prospects' needs, and tailor the leasing approach to close more leases.
Monitor property appearance and safety concerns, reporting issues promptly.
Promote positive resident relations through responsiveness, professionalism, and a commitment to service.
Respond to phone, email, and internet leads, using proven sales techniques to schedule tours and increase conversions.
Stay informed on local market trends, rent levels, amenities, and competitors to remain a knowledgeable resource.
Manage all leasing paperwork and data entry through Entrata; maintain complete and compliant resident files.
Takes full responsibility for actions and works collaboratively to find solutions.
Requirements
leasing
entrata
microsoft
high school
driver's license
customer service
Extensive customer service and a minimum of 1 year leasing experience with new construction and lease-ups.
Ability to sit or stand for long periods at a time.
Ability to walk several acres to tour community.
Relentless problem-solving skills.
We are all broom pushers. Must be willing to work and support at all levels.
Valid U.S. Driver's License, auto insurance, and transportation.
Must be consistently detail oriented and have the ability to recognize personal shortcomings.
High School Diploma or GED.
Working knowledge or ability to quickly learn property software (Entrata), Microsoft Office, NALP preferred.
Excellent written and verbal communication.
Some lifting; up to 25lbs.
Ability to listen and understand intents and goals.
Ability to think 2+ steps ahead and anticipate what comes next.
Demonstrate The Garrett Companies' customer-first philosophy in every interaction with residents and prospects.
Able to work in unison with a team.
Ability to climb up to four flights of stairs to access apartments.
Benefits
Garrett Residential Onboarding in Indianapolis.
Membership to professional organizations and continuing education is supported by Garrett Residential and The Garrett Companies.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
2014 Founded
Year Established
Began operations with a focus on multifamily developments and has since expanded to full-scale operations.
18,000 Apartments
Units Delivered
Spanning across 22 states, showcasing significant growth and expansion across the United States.
#2 Ranking
Fortune Best Workplaces
Recognized as one of the top workplaces in the real estate industry by Fortune magazine.
Operates in-house brands including hospitality ventures like I.C. Brewhouse and Runway 19 Coffee Co., showcasing an unusual focus on the restaurant industry.
Projects encompass development, construction, and property management services, with a headquarters in Indiana and expansion hubs in Colorado and Tennessee.
Culture + Values
We are passionate about the customer experience.
We believe in teamwork, collaboration, and transparency.
We focus on providing the highest quality product and service.
We are driven by integrity and excellence.
We believe in continuous improvement and innovation.
Environment + Sustainability
2035
Net Zero Goal
Target year for achieving net zero emissions across all operations.
Committed to reducing environmental impact across all operations.
Focus on sustainable building practices and energy-efficient designs.
Aim to incorporate renewable energy solutions in all future developments.
Prioritize the use of environmentally friendly materials in projects.
Inclusion & Diversity
Committed to fostering an inclusive and diverse workplace.
Aims to ensure equal opportunities for all employees, regardless of background or identity.