Outreach Lead

Description

• Manage standard events (logistics, EAFs/Registrations, relationships) and coordinate event staffing all over the partner service territory.
• Develop outreach and education plan with the OSP Program Manager and corporate Marketing Manager to target key market segments to maximize the team’s attainment of efficiency goals, along with the involvement of agencies and partners which commonly provide support to communities and individuals from protected classes. Adjust plan over time in response to changing demographics and market conditions.
• Lead and develop team members based on core values-driven culture that encourages top performance with compassion.
• Enter data into spreadsheets and databases to determine event metrics.
• Provide a professional appearance appropriate for a representative of both Walker-Miller Energy and the Partner.
• Manage and support the energy force ambassador program including but not limited to curriculum development, training, and event support and oversight.
• Provide leadership by managing day to day activities, event staff and support, creatively meeting event goals.
• Continuously improve opportunities and ways to engage and educate customers.
• Coordinate outreach activities requested or otherwise with program manager, program partners, and community organizations.
• Standardize and act as the “train-the trainer” for customer education activities/tactics and event participation and support.

Requirements

• Willingness to travel or present virtually 25-50% of the time.
• Knowledge of mathematical concepts such as fractions, percentages, and ratios.
• Proficient in Microsoft Office, specifically Word, Excel, and Outlook.
• Ability to analyze and interpret data and solve practical problems.
• Ability to lift up to 10 pounds.
• Previous experience performing proactive customer outreach activities.
• Strong data entry skills in entering information in tracking systems/databases.
• Experience working in grass roots or non-profit organizations.
• Required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls.
• Must be able to handle a wide work variety and work in a fast-paced environment.
• Reliable transportation.
• Strong customer service and communication skills.
• Bachelor’s degree in Marketing, Communication or related field from an accredited college or university or equivalent experience, or equivalent experience.
• Valid driver’s license
• Ability to identify and resolve event and customer service issues.
• Ability to communicate effectively, both verbally and in writing with customers, clients, and employees.
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.
• 3+ years of experience preferred in customer and community outreach.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance