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IT Systems Technician III
Pm Group
Providing technical support for computer hardware and software issues, including troubleshooting operating systems and applications, conducting laptop builds and rebuilds, and assisting users with support issues.
20d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Conshohocken, PA
Onsite
Company Size
2,800 Employees
Service Specialisms
Project Management
Engineering
Design
Construction Services
Consulting
Turnkey
Technical Services
Sector Specialisms
Advanced Manufacturing
Automotive
Aviation
Specialty Chemicals
EV Battery
Lithium-ion Battery Materials Processing
Cell Manufacturing Plants
Assembly Facilities
Role
What you would be doing
laptop builds
software troubleshooting
service reviews
inventory tracking
technician support
desktop maintenance
- Conduct laptop builds and rebuilds for OS, networking and application installations; prepare them for shipping
- Conduct regular service reviews with vendors, addressing any issues and driving continuous improvement initiatives
- Provide technical support for computer hardware and software issues, including troubleshooting operating systems and applications (Windows 11 operating system)
- Identify opportunities for service improvement and drive initiatives to enhance service quality, efficiency, and customer satisfaction
- Train staff on new technologies and provide ongoing support as needed
- Receive IT items and track them in the inventory system based on the office
- Utilize tools to track issues, manage tasks, and document resolutions effectively
- Conduct IT new hire onboarding sessions
- Assist users with support issues, offering solutions for desktop support and technical issues in person and remotely
- Support the management of Active Directory users, groups, and computer accounts
- Conduct regular maintenance on office equipment to ensure reliability and efficiency
- Ship equipment using UPS or FedEx systems; track status of items in transit
- Purchase and install peripherals as needed (monitors, keyboards, etc.)
- Work with members of the IT team and other workgroups within the organization on projects and initiatives as needed
What you bring
windows support
dell hardware
laptop imaging
troubleshooting
bachelor’s degree
problem solving
- Strong problem-solving skills and able to function independently and in a team atmosphere
- Dependable with the ability to adapt to a continuously changing environment
- A bachelor’s degree in information technology / information systems or a minimum of 4 years of prior relevant working experience
- Strong interpersonal, oral and written communication skills
- Strong knowledge of computer hardware components and their functions
- Excellent communication skills to effectively assist users with varying levels of technical expertise
- Familiarity with help desk operations and desktop support methodologies
- Travel to US offices as needed - around 10% domestically
- Computer literate with good experience working with MS Word and Excel
- Proficiency supporting Windows operating systems and Dell hardware
- Proven ability learning new support processes and techniques
- Proven experience supporting Microsoft Teams/ Office 365
- Proven ability imaging laptops and troubleshooting operating systems and applications
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- pm group is committed to ensuring our hiring process is fair and accessible to all and will provide candidates with disabilities with reasonable accommodations required to participate in the recruitment process. if you require any assistance in this regard, please let us know.
Company
Overview
- Founded in 1973, with a mission to deliver high-quality engineering and project management solutions.
- A trusted partner for some of the world’s leading companies in sectors like energy, industrial, and pharmaceuticals.
- Expertise spans design, construction, commissioning, and project management across diverse industries.
- Recognized for delivering complex, large-scale projects across Europe, North America, and Asia.
- Notable projects include work in renewable energy, manufacturing, and critical infrastructure.
- Continually evolving with a focus on sustainable and innovative solutions to meet future demands.
- Expertise
- Integrity
- Commitment
- Inclusion
- Partnership
- Our culture is built on respect, trust, and openness
2,600 tCO2e Offset
Carbon Offsetting Achievement
The company offset 2,600 metric tons of CO2 equivalents in 2021, achieving CarbonNeutral® certification.
80% Renewable
Electricity Consumption
80% of the company's electricity consumption is sourced from renewable energy.
103,000 tCO2e Savings
Client Decarbonisation Impact
Identified savings of 103,000 metric tons of CO2 equivalents through client decarbonisation studies.
75% Savings
Project Efficiency
Typical client projects reduce CO2e emissions by 75% through sustainable solutions.
30% LEED Growth
Sustainable Projects
A 30% increase in LEED-certified projects demonstrates commitment to sustainable building practices.
- Measured carbon footprint since 2009 and implemented environmental management systems globally
- Committed to setting significant GHG emission reduction targets from 2022 and becoming a Net Zero company
- Committed to Science Based Targets initiative (SBTi); aim to adopt SBTi‑approved near‑term and Net Zero targets by 2025
- Office scope 1 and 2 emissions measured (2600 tCO2e in 2021)
33% Female Representation
Company-wide gender balance
The company has achieved a notable 33% female representation across its global workforce, reflecting a strong commitment to gender diversity.
Three Awards Received
D&I recognition in 2023/24
The organization was honored with three prestigious awards for its impactful diversity and inclusion initiatives in the 2023/24 year.
400+ Network Members
Active women's advocacy group
The Women’s Network, with over 400+ members, plays a pivotal role in driving gender diversity and empowering female employees.
Gender Pay Gap Reporting
Transparency in compensation
The company publishes its gender pay gap reporting for Ireland, demonstrating a commitment to transparency and equity in compensation practices.
- Four D&I pillars: Inclusion, Fairness, Collaboration, Educating
- Over 63 nationalities represented across the company
- Voice of the People network champions D&I initiatives across gender, ability, culture, LGBTQ+, and age
- 45% of graduate hires were female
- Annual KPI tracking includes gender representation across regions and levels, training engagement, and event participation
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