Customer Migration Lead

Description

• Production of options analysis and trade off papers
• Define the end-to-end customer record migration strategy aligned to customer experience, business objectives, technical and commercial commitments.
• Create and maintain prioritisation and sequencing model.
• Identify high-risk customers and design appropriate migration mitigation plans
• Support retrospectives, taking ownership of relevant lessons learned and evolving the sequencing model to streamline and accelerate future migrations.
• Govern the transition of Customer records to future state solutions, ensuring regulatory & compliance obligations are met.
• Produce and present executive summaries, migration heat maps, and escalation material for leadership and major stakeholders.
• Produce customer migration plans.
• Ensure timely and effective Customer communications in alignment with Energy Australia’s compliance obligations.

Requirements

• Customer-first mindset with a focus on adoption, risk management, satisfaction, and long-term value realisation.
• Extensive analytical and planning skills with high level of attention to detail.
• Excellent communication, facilitation, and stakeholder management skills.
• 8+ years’ experience in data & customer platform migration roles
• Background in the retail energy sector and large enterprise environments, with understanding of market share drivers and compliance.
• Sound understanding of the Australian Energy Market Operator (AEMO) and its role in the National Electricity and Gas Markets

Benefits

• Onsite Tech Bar
• 2 paid recharge days
• State-of-the-art Melbourne office, stunning views only 3-4 minute walk from Southern Cross station
• Excellent company culture, down-to-earth and friendly organisation - be authentic, bring your whole self to work!
• Employee discount on your electricity and gas, discounts on major brands and products

Training + Development

Interview process

Visa Sponsorship

Security clearance