Seasonal Guest Services Representative - Contract (PT)

Overview

Provide guest services, assist shoppers, handle calls, manage gift cards, and liaise with mall staff.

Key Responsibilities

• log maintenance
• report generation
• database management
• gift card sales
• radio dispatch
• customer liaison

Tasks

-Maintain a log to record up-to-date information regarding special events, promotions, changes and visitor concerns. -Maintain ongoing interaction with shopping centre customers and act as liaison between customers, security, maintenance, marketing and all shopping centre departments at the administrative level. -Generate a variety of weekly reports by accessing appropriate information to provide the Guest Services Supervisor with up-to-date status. -Receive and direct all incoming calls and inquiries via telephone, two-way radio or visitors by answering questions or forwarding to the appropriate station in order to ensure inquiries are answered promptly and a high level of customer service is maintained. -Develop and cultivate relationships with the community and shopping centre retailers (property level) in order to be well versed in community activities and in mall fashions, mall events and programs. -Assist the Marketing Department with the execution of marketing programs as required. -Communicate with customers on a pro-active and regular basis by contacting them to inform them of pertinent information to enhance the positive image of the shopping centre and encourage repeat traffic. -Maintain the Guest Services database; ensure customer information is kept current. -Administer gift card sales at Guest Services which include overseeing the maintenance of related files by reviewing information in the system such as daily sales journal, reconciliation of daily sales report and inventory levels in order to increase revenues and ensure and accurately record transactions for accounting and forecasting purposes. -Dispatch Security and Maintenance personnel from portable radio system. -Deliver guest services programs on a daily basis to shoppers which includes: gift card sales, complimentary strollers/wheelchairs/walkers, retail and community information as well as promotion of mall events.

Requirements

• communication
• customer service
• hospitality
• organization
• initiative
• pressure

What You Bring

-Excellent communication skills (written & verbal). -Professional and polished demeanor. -Ability to assess, take initiative and fulfill customer and tenant expectations. -Responsible, punctual and excellent ability to interact with the public. -Strong organizational skills and attention to detail, and has the ability to multi-task -Previous experience in the hospitality field preferred. -Excellent customer service and interpersonal skills. -Able to work well under pressure with minimal supervision and meet deadlines.

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About Cadillac Fairview

-The company specializes in developing, managing, and owning high-quality office, retail, and mixed-use properties. -Cadillac Fairview’s portfolio includes iconic assets across Canada and select international markets. -The company’s projects often combine modern design with sustainability and innovative technologies. -Notable landmarks include the Toronto-Dominion Centre and CF Pacific Centre in Vancouver. -The company is committed to transforming urban landscapes and creating vibrant community spaces.

Sector Specialisms