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ServiceNow Platform Manager
Res
Lead the governance, development, and optimization of the ServiceNow platform to deliver maximum value to the business and support digital transformation initiatives.
14d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Kings Langley, England, United Kingdom
Hybrid
Company Size
2,200 Employees
Service Specialisms
Operations & Maintenance
Asset Management
Consultancy & Advisory
Spares & Repair
Digital Solutions
Sector Specialisms
Renewable Energy
Wind
Solar
Energy
Operations and Maintenance
Asset Management
Control Centre Services
Engineering and Technical Services
Role
What you would be doing
servicenow roadmap
stakeholder liaison
security compliance
solution quality
team management
upgrade management
- Own the ServiceNow platform roadmap, ensuring alignment with business goals and IT strategy.
- Act as the primary liaison between business stakeholders and technical teams.
- Maintain compliance with security, data privacy, and regulatory requirements.
- Ensure high-quality, scalable, and secure solutions across ITSM, ITOM, HRSD, CSM, and other modules.
- Provide regular updates, dashboards, and reporting to senior leadership.
- Oversee resource planning, performance management, and skills development.
- Ensure platform stability, performance, and availability.
- Drive the design, development, and deployment of new ServiceNow modules and enhancements.
- Oversee upgrades, patching, and release management.
- Lead a team of ServiceNow developers, administrators, and analysts.
- Promote automation, self-service, and user experience improvements.
- Collaborate with business units to gather requirements and translate them into technical solutions.
- Define and enforce platform governance, standards, and best practices.
- Manage relationships with third-party vendors and implementation partners.
- Champion ServiceNow adoption and continuous improvement across the organization.
What you bring
it operations
servicenow
leadership
spanish
agile
javascript
- Background in IT operations, digital services, or enterprise architecture.
- Strong understanding of ServiceNow architecture, modules, and integration capabilities.
- Excellent leadership, communication, and stakeholder management skills.
- A conversational, or better, level of Spanish would be a very strong advantage.
- Experience with Agile delivery methodologies and DevOps practices.
- Knowledge of scripting (JavaScript), REST/SOAP APIs, and data modelling.
- ServiceNow certifications (e.g., CSA, CIS-ITSM, CAD) are highly desirable.
- Experience in large-scale ServiceNow implementations or transformations.
- Proven experience managing ServiceNow as a platform owner or lead architect.
- Familiarity with ITIL framework and enterprise service management principles.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- credit and criminal history check
- education and employment verification
- reference checks
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Company
Overview
1982
Year Established
The company has been a pioneer in renewable energy since its inception.
200+
Global Projects
Res has successfully developed numerous wind and solar projects around the world.
Millions
Homes Powered
The company provides clean energy solutions to millions of households globally.
- The company focuses on developing, building, and operating renewable energy projects, especially in wind and solar power.
- With projects spanning across Europe, the Americas, and Asia Pacific, Res is shaping the future of sustainable energy.
- The company has a strong presence in offshore and onshore wind, with an expanding footprint in solar energy.
- Beyond renewable energy, Res also specializes in energy storage solutions, enhancing grid stability.
- Res's technical expertise extends across the full lifecycle of projects, from development and construction to operations and maintenance.
- In addition to its renewable energy portfolio, Res has a deep commitment to community and environmental engagement.
- The company is known for its innovation, tackling challenges in energy generation, storage, and distribution.
- Res continues to drive forward in the mission to deliver clean energy solutions, contributing significantly to the global transition to renewable energy.
- Committed to ensuring safety and maintaining the highest standards of integrity in all operations.
- Promotes innovative and proactive thinking to drive continuous improvement and adapt to changing circumstances.
- Fosters collaboration and mutual respect among team members to create a positive and inclusive work environment.
- Encourages accountability to ensure the delivery of measurable results and objectives.
- Focuses on sustainable growth to ensure long-term success while considering environmental and social impacts.
2030
Net Zero Commitment
The company aims to achieve net-zero emissions by 2030 as part of its climate action strategy.
- Supporting the transition to a low-carbon economy
- Contributing to the global energy shift through renewable energy projects
- Focus on reducing carbon emissions and environmental impact across all operations
- Tracking and reporting on sustainability goals and performance annually
- Promoting a diverse and inclusive workplace
- Equal opportunity for all employees
- Focused initiatives to attract, retain, and develop diverse talent
- Gender diversity improvement with initiatives to increase female representation in leadership roles
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