Program Coordinator at Homeserve Usa in Norwalk, CT | USD67,284-89,712 | Kablio

Role

Description

jira reporting

progress reporting

schedule management

document control

stakeholder liaison

admin support

Collect feedback from stakeholders and team members to help identify and address areas for improvement in project processes.
Ensure all documentation is up-to-date and readily available to support ongoing and future program needs.
Assist in identifying potential project constraints and areas for improvement, working with the team to develop proactive solutions.
Act as a liaison to enhance communication flow between project teams and stakeholders, ensuring a consistent and shared understanding of project updates and objectives.
Provide comprehensive administrative support, maintaining detailed project documentation and assisting with the preparation of reports and presentations.
Engage with internal and external stakeholders to distribute project information, address inquiries, and provide updates on project developments.
Document meeting discussions, decisions, and action items, distributing minutes to participants and ensuring follow-up on action points.
Leverage advanced Jira capabilities to drive optimal reporting and visibility, ensuring project transparency and facilitating effective project management.
Facilitate stakeholder engagement processes, ensuring alignment and maintaining open channels of communication between various project participants.
Monitor and report on project progress, maintaining oversight of key deliverables and timelines to ensure projects proceed as scheduled.
Manage and coordinate project schedules, organize meetings, and prepare necessary materials to facilitate smooth and effective discussions.

Requirements

2-4 years

jira

scrum master

bachelor’s

project management

organizational

2-4 years of experience in program coordination or project management support.
Strong organizational, communication, and interpersonal skills.
Familiarity with project management tools and methodologies is preferred.
Detail-oriented with proficiency in handling multiple tasks simultaneously.
Ability to effectively manage priorities in a dynamic environment.
Bachelor’s degree in Business, Communication, Information Systems, or a related field.
Capable of fostering a collaborative team environment with cross-functional teams.
Scrum Master-level Proficiency in Jira

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1.2K Providers

Partnerships with Providers

Rapidly grew through partnerships with over 1,200 municipal and utility providers.

$2B Savings

Annual Cost Savings

Achieved over $2 billion in covered repair cost savings for customers across North America.

$100M Upgrades

Annual Energy‑Efficiency Installations

Expanding into HVAC installations and energy‑efficiency upgrades, installing over $100 million in upgrades in a year.

Every 34 Seconds

Repair Installations

Installs a professional repair or upgrade every ~34 seconds through its nationwide contractor network.

Founded in 2003 as a solution to streamline emergency home repairs by offering vetted professionals via 24/7 hotlines.
Handles hundreds of thousands of repair jobs annually—from sewers and gas lines to electrical, plumbing, HVAC and EV chargers.
Backed by its UK‑founded parent and recently acquired by Brookfield, the company blends scale with local service.
Unique in offering integrated plans—from interior plumbing to exterior lines and EV charger setups under one roof.

Culture + Values

Customers are prioritized in every action.
Operations are conducted with integrity and honesty.
A culture of respect, transparency, and collaboration is fostered.
Change is embraced, and continuous improvement is sought.
Teamwork, accountability, and results are valued.
The wellbeing of employees and the communities served is cared for.

Environment + Sustainability

2050

Net Zero Goal

Aiming to achieve net zero emissions by 2050.

Committed to reducing its environmental impact and promoting sustainability across its operations.
Investing in energy-efficient technologies and solutions for its service offerings.
Focusing on reducing waste and increasing recycling across its business activities.
Actively seeking to partner with vendors and stakeholders who share its sustainability goals.

Inclusion & Diversity

Creates an inclusive work environment where all employees can thrive.
Has clear goals to increase gender diversity in leadership positions.
Provides ongoing training on unconscious bias, leadership, and cultural competency.
Tracks and reports on diversity metrics to ensure accountability.

Articles

Careers at HomeServe USA

HomeServe USA Services

About HomeServe

Role

Description

jira reporting

progress reporting

schedule management

document control

stakeholder liaison

admin support

Collect feedback from stakeholders and team members to help identify and address areas for improvement in project processes.
Ensure all documentation is up-to-date and readily available to support ongoing and future program needs.
Assist in identifying potential project constraints and areas for improvement, working with the team to develop proactive solutions.
Act as a liaison to enhance communication flow between project teams and stakeholders, ensuring a consistent and shared understanding of project updates and objectives.
Provide comprehensive administrative support, maintaining detailed project documentation and assisting with the preparation of reports and presentations.
Engage with internal and external stakeholders to distribute project information, address inquiries, and provide updates on project developments.
Document meeting discussions, decisions, and action items, distributing minutes to participants and ensuring follow-up on action points.
Leverage advanced Jira capabilities to drive optimal reporting and visibility, ensuring project transparency and facilitating effective project management.
Facilitate stakeholder engagement processes, ensuring alignment and maintaining open channels of communication between various project participants.
Monitor and report on project progress, maintaining oversight of key deliverables and timelines to ensure projects proceed as scheduled.
Manage and coordinate project schedules, organize meetings, and prepare necessary materials to facilitate smooth and effective discussions.

Requirements

2-4 years

jira

scrum master

bachelor’s

project management

organizational

2-4 years of experience in program coordination or project management support.
Strong organizational, communication, and interpersonal skills.
Familiarity with project management tools and methodologies is preferred.
Detail-oriented with proficiency in handling multiple tasks simultaneously.
Ability to effectively manage priorities in a dynamic environment.
Bachelor’s degree in Business, Communication, Information Systems, or a related field.
Capable of fostering a collaborative team environment with cross-functional teams.
Scrum Master-level Proficiency in Jira

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1.2K Providers

Partnerships with Providers

Rapidly grew through partnerships with over 1,200 municipal and utility providers.

$2B Savings

Annual Cost Savings

Achieved over $2 billion in covered repair cost savings for customers across North America.

$100M Upgrades

Annual Energy‑Efficiency Installations

Expanding into HVAC installations and energy‑efficiency upgrades, installing over $100 million in upgrades in a year.

Every 34 Seconds

Repair Installations

Installs a professional repair or upgrade every ~34 seconds through its nationwide contractor network.

Founded in 2003 as a solution to streamline emergency home repairs by offering vetted professionals via 24/7 hotlines.
Handles hundreds of thousands of repair jobs annually—from sewers and gas lines to electrical, plumbing, HVAC and EV chargers.
Backed by its UK‑founded parent and recently acquired by Brookfield, the company blends scale with local service.
Unique in offering integrated plans—from interior plumbing to exterior lines and EV charger setups under one roof.

Culture + Values

Customers are prioritized in every action.
Operations are conducted with integrity and honesty.
A culture of respect, transparency, and collaboration is fostered.
Change is embraced, and continuous improvement is sought.
Teamwork, accountability, and results are valued.
The wellbeing of employees and the communities served is cared for.

Environment + Sustainability

2050

Net Zero Goal

Aiming to achieve net zero emissions by 2050.

Committed to reducing its environmental impact and promoting sustainability across its operations.
Investing in energy-efficient technologies and solutions for its service offerings.
Focusing on reducing waste and increasing recycling across its business activities.
Actively seeking to partner with vendors and stakeholders who share its sustainability goals.

Inclusion & Diversity

Creates an inclusive work environment where all employees can thrive.
Has clear goals to increase gender diversity in leadership positions.
Provides ongoing training on unconscious bias, leadership, and cultural competency.
Tracks and reports on diversity metrics to ensure accountability.

Articles

Careers at HomeServe USA

HomeServe USA Services

About HomeServe