Leading provider of home emergency repair plans and services for plumbing, HVAC, electrical, water and sewer systems.
Coordinates program activities, admin support, communication, scheduling, and progress tracking for business transformation initiatives.
14 days ago ago
$67,284 - $89,712
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Norwalk, CT
Office Full-Time
Company Size
1,605 Employees
Service Specialisms
Home Repair Services
Plumbing Services
HVAC Services
Electrical Services
Appliance Repair Services
Water Restoration Services
Pest Control Services
Sewer Line Services
Sector Specialisms
Residential
Utilities
Water
Natural Gas
Home Emergency Repairs
Home Warranty
Home Repair Plans
Role
Description
jira reporting
progress reporting
schedule management
document control
stakeholder liaison
admin support
Collect feedback from stakeholders and team members to help identify and address areas for improvement in project processes.
Ensure all documentation is up-to-date and readily available to support ongoing and future program needs.
Assist in identifying potential project constraints and areas for improvement, working with the team to develop proactive solutions.
Act as a liaison to enhance communication flow between project teams and stakeholders, ensuring a consistent and shared understanding of project updates and objectives.
Provide comprehensive administrative support, maintaining detailed project documentation and assisting with the preparation of reports and presentations.
Engage with internal and external stakeholders to distribute project information, address inquiries, and provide updates on project developments.
Document meeting discussions, decisions, and action items, distributing minutes to participants and ensuring follow-up on action points.
Leverage advanced Jira capabilities to drive optimal reporting and visibility, ensuring project transparency and facilitating effective project management.
Facilitate stakeholder engagement processes, ensuring alignment and maintaining open channels of communication between various project participants.
Monitor and report on project progress, maintaining oversight of key deliverables and timelines to ensure projects proceed as scheduled.
Manage and coordinate project schedules, organize meetings, and prepare necessary materials to facilitate smooth and effective discussions.
Requirements
2-4 years
jira
scrum master
bachelor’s
project management
organizational
2-4 years of experience in program coordination or project management support.
Strong organizational, communication, and interpersonal skills.
Familiarity with project management tools and methodologies is preferred.
Detail-oriented with proficiency in handling multiple tasks simultaneously.
Ability to effectively manage priorities in a dynamic environment.
Bachelor’s degree in Business, Communication, Information Systems, or a related field.
Capable of fostering a collaborative team environment with cross-functional teams.
Scrum Master-level Proficiency in Jira
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1.2K Providers
Partnerships with Providers
Rapidly grew through partnerships with over 1,200 municipal and utility providers.
$2B Savings
Annual Cost Savings
Achieved over $2 billion in covered repair cost savings for customers across North America.
$100M Upgrades
Annual Energy‑Efficiency Installations
Expanding into HVAC installations and energy‑efficiency upgrades, installing over $100 million in upgrades in a year.
Every 34 Seconds
Repair Installations
Installs a professional repair or upgrade every ~34 seconds through its nationwide contractor network.
Founded in 2003 as a solution to streamline emergency home repairs by offering vetted professionals via 24/7 hotlines.
Handles hundreds of thousands of repair jobs annually—from sewers and gas lines to electrical, plumbing, HVAC and EV chargers.
Backed by its UK‑founded parent and recently acquired by Brookfield, the company blends scale with local service.
Unique in offering integrated plans—from interior plumbing to exterior lines and EV charger setups under one roof.
Culture + Values
Customers are prioritized in every action.
Operations are conducted with integrity and honesty.
A culture of respect, transparency, and collaboration is fostered.
Change is embraced, and continuous improvement is sought.
Teamwork, accountability, and results are valued.
The wellbeing of employees and the communities served is cared for.
Environment + Sustainability
2050
Net Zero Goal
Aiming to achieve net zero emissions by 2050.
Committed to reducing its environmental impact and promoting sustainability across its operations.
Investing in energy-efficient technologies and solutions for its service offerings.
Focusing on reducing waste and increasing recycling across its business activities.
Actively seeking to partner with vendors and stakeholders who share its sustainability goals.
Inclusion & Diversity
Creates an inclusive work environment where all employees can thrive.
Has clear goals to increase gender diversity in leadership positions.
Provides ongoing training on unconscious bias, leadership, and cultural competency.
Tracks and reports on diversity metrics to ensure accountability.