Lead Contract Support at Cbre in Richmond, British Columbia, Canada | CAD65,000-80,000 | Kablio

Role

Description

workflow management

escalation handling

process improvement

compliance

performance monitoring

record keeping

Organize workflow and ensure that employees understand their duties or delegated tasks.
Receive escalated complaints and resolve difficult problems.
Announce important information from upper management to employees.
Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
May establish new techniques to ensure the team is able to meet its objectives.
Verify adherence to legal and company policies and procedures. Complete disciplinary actions if the need arises.
Ensure personal and team outcomes have a positive impact on customer objectives.
Set the team goals for performance and deadlines. Ensure compliance with the company’s plans and vision.
Monitor employee productivity and provide constructive feedback and coaching.
Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
Maintain timekeeping and personnel records. Review and approve timecards.

Requirements

high school

5+ years

shift manager

microsoft office

organizational

math skills

High School Diploma or GED with 5+ years of job-related experience. Prior shift manager or supervisory experience preferred.
Requires the ability to explain complex concepts or sensitive information.
Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Excellent organizational skills with a master-level inquisitive mindset.
In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
Exceptional math skills. Ability to calculate sophisticated figures such as percentages, discounts, and markups.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1906

Year Established

Operates as the world’s largest commercial real estate services firm with a long-standing history.

100+ Countries

Global Presence

Maintains a strong presence across continents, offering market-leading research and analytics.

Specializes in property leasing, investment management, and advisory services across global markets.
Serves a diverse client base ranging from major corporations and institutions to small businesses and individual investors.
Handles a wide array of projects, including office buildings, mixed-use developments, retail centers, and industrial parks.
Known for its innovative use of technology and data to drive real estate decisions.
Operates across various sectors, with significant expertise in healthcare, retail, and logistics.
Involved in landmark deals, such as multi-billion dollar real estate transactions and major urban redevelopment projects.

Culture + Values

Respect – We act with consideration for others’ ideas and share information openly to inspire trust and encourage collaboration.
Integrity – No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for.
Service – We approach our clients’ challenges with enthusiasm and diligence, building long‑term relationships by connecting the right people, capital and opportunities.
Excellence – We focus relentlessly on creating winning outcomes for our clients, employees and shareholders.

Environment + Sustainability

97% from Properties

Emission Sources

Ninety-seven percent of emissions stem from managing and developing properties for clients.

50% Reduction

Scope 1 and 2 Emissions

Aiming to cut Scope 1 and 2 emissions by 50% by 2030.

100% Renewable

Corporate Energy

Switching to 100% renewable energy by 2025 and 100% electric vehicles by 2035.

68% Cut

Corporate Emissions

Recognized by Forbes as a U.S. Net-Zero Leader with significant emission reductions.

Committed to Net Zero greenhouse gas emissions across its value chain by 2040.
Targets validated by the Science Based Targets initiative (SBTi), aligned with limiting warming to 1.5 °C.

Inclusion & Diversity

26,000 members

EBRG Membership

The company supports a culture of belonging and respect through 26,000 employees across 22 Employee Business Resource Groups (EBRGs).

Maintain zero tolerance for discrimination in any form; insist on a workplace where everyone is treated fairly and with respect.
Foster a culture where every employee feels they belong, are heard and valued—creating a more engaged and productive workforce.
Aspire to be diverse across all dimensions to build stronger teams and better outcomes through varied perspectives, backgrounds and life experiences.

Articles

CBRE Careers

CBRE Services

CBRE Projects

Role

Description

workflow management

escalation handling

process improvement

compliance

performance monitoring

record keeping

Organize workflow and ensure that employees understand their duties or delegated tasks.
Receive escalated complaints and resolve difficult problems.
Announce important information from upper management to employees.
Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
May establish new techniques to ensure the team is able to meet its objectives.
Verify adherence to legal and company policies and procedures. Complete disciplinary actions if the need arises.
Ensure personal and team outcomes have a positive impact on customer objectives.
Set the team goals for performance and deadlines. Ensure compliance with the company’s plans and vision.
Monitor employee productivity and provide constructive feedback and coaching.
Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
Maintain timekeeping and personnel records. Review and approve timecards.

Requirements

high school

5+ years

shift manager

microsoft office

organizational

math skills

High School Diploma or GED with 5+ years of job-related experience. Prior shift manager or supervisory experience preferred.
Requires the ability to explain complex concepts or sensitive information.
Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Excellent organizational skills with a master-level inquisitive mindset.
In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
Exceptional math skills. Ability to calculate sophisticated figures such as percentages, discounts, and markups.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1906

Year Established

Operates as the world’s largest commercial real estate services firm with a long-standing history.

100+ Countries

Global Presence

Maintains a strong presence across continents, offering market-leading research and analytics.

Specializes in property leasing, investment management, and advisory services across global markets.
Serves a diverse client base ranging from major corporations and institutions to small businesses and individual investors.
Handles a wide array of projects, including office buildings, mixed-use developments, retail centers, and industrial parks.
Known for its innovative use of technology and data to drive real estate decisions.
Operates across various sectors, with significant expertise in healthcare, retail, and logistics.
Involved in landmark deals, such as multi-billion dollar real estate transactions and major urban redevelopment projects.

Culture + Values

Respect – We act with consideration for others’ ideas and share information openly to inspire trust and encourage collaboration.
Integrity – No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for.
Service – We approach our clients’ challenges with enthusiasm and diligence, building long‑term relationships by connecting the right people, capital and opportunities.
Excellence – We focus relentlessly on creating winning outcomes for our clients, employees and shareholders.

Environment + Sustainability

97% from Properties

Emission Sources

Ninety-seven percent of emissions stem from managing and developing properties for clients.

50% Reduction

Scope 1 and 2 Emissions

Aiming to cut Scope 1 and 2 emissions by 50% by 2030.

100% Renewable

Corporate Energy

Switching to 100% renewable energy by 2025 and 100% electric vehicles by 2035.

68% Cut

Corporate Emissions

Recognized by Forbes as a U.S. Net-Zero Leader with significant emission reductions.

Committed to Net Zero greenhouse gas emissions across its value chain by 2040.
Targets validated by the Science Based Targets initiative (SBTi), aligned with limiting warming to 1.5 °C.

Inclusion & Diversity

26,000 members

EBRG Membership

The company supports a culture of belonging and respect through 26,000 employees across 22 Employee Business Resource Groups (EBRGs).

Maintain zero tolerance for discrimination in any form; insist on a workplace where everyone is treated fairly and with respect.
Foster a culture where every employee feels they belong, are heard and valued—creating a more engaged and productive workforce.
Aspire to be diverse across all dimensions to build stronger teams and better outcomes through varied perspectives, backgrounds and life experiences.

Articles

CBRE Careers

CBRE Services

CBRE Projects