Field Manager (Building Maintenance / Repairs)

• Procure and manage sub-contractors and suppliers.
• Ensure robust Health and Safety procedures and policies are applied.
• Management and utilisation of data systems to monitor, report and drive performance against response maintenance KPI's.
• Provide strong leadership as part of the Building Services Management Team - driving and delivering the service towards an outstanding responsive repairs service.
• Lead the delivery of a core discipline within the responsive repairs service (including out of hours service) ensuring that the service is efficient, effective and safe and the team have the right skills and resources to achieve objectives.
• Put the customer at the forefront of what we do by learning from their feedback, prioritising service improvements and resolving and reducing customer complaints.
• Prepare and deliver performance reports to Teams and Senior Managers.
• Positively lead and take ownership of your trade area for the delivery of high quality, efficient response maintenance services.
• Support the service transformation and delivery of the three-year service improvement plan.
• Effective management of service area budget, monitor and manage actual expenditure and deliver value for money.

We are currently recruiting an experienced Field Manager to lead a team of skilled trade operatives, ensuring the effective delivery of a high quality responsive repairs service across Incommunities. This is a great opportunity for someone looking to make a real, positive difference to the safety, comfort, and overall improvement of our customers' homes.

We're proud to be a Mindful Employer, committed to mental health and wellbeing. We also hold the ‘Committed' Menopause Friendly Accreditation, recognising the importance of support in the workplace.

• A full driving license and own vehicle are required as you will be required to travel to sites and offices around the district.
• Strong track record for delivering an excellent customer experience in relation to response maintenance services.
• Excellent literacy and IT skills and the ability to use a variety of systems, including recording and processing data accurately and writing reports
• Problem solving and conflict resolution experience, especially in terms of dealing with customer complaints
• Ability to lead a repairs team in a high challenge environment through continuous improvement and achieve high levels of colleague engagement
• A minimum of a City and Guilds Advanced Craft NVQ Level 2.
• Experience of managing and reporting on performance measures and budgets.
• Exceptional communication and interpersonal skills, both verbal and written.

Based in Bradford, a city known for its rich cultural diversity, we serve vibrant communities. As a social housing provider, we're passionate about making a real difference by providing safe, affordable homes and improving lives.

• Local gym membership discounts.
• Training, development, and qualification opportunities
• Cycle to work scheme
• Corporate health scheme membership
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support
• Access to an Employee Assistance Programme
• Option to buy and sell annual leave
• 28 days annual leave that increases with service plus bank holidays
• £1,000 essential car user allowance per year plus mileage
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Starting salary of £41,562 per year which increases with service up-to £46,202
• Social Housing Pension Scheme - upto 10% employer contribution