Senior Manager – IT

Description

• Report performance metrics, dashboards, monthly updates and issue progress to all relevant stakeholders and IT leaders as and when required.
• Have end to end management of problem process including major incidents handling until its closure and validated RCA.
• Develop and maintain IT operational procedures, Sow’s, policies, KB and other documentation.
• Provide and maintain KPI as well as a continual improvement plan.
• Manage IT helpdesk service requests and reported incidents and ensure all SLA metrics are met as per agreed SLA norms.
• Check backup and fix incidents.
• Manage team workload, shifts/rosters, and availability on a 24 x 7 basis.
• Drive and contribute to global projects as and when required.
• Ensure all systems are up to date from security standpoint and drive remediation actions.
• Provide full monitoring services: manage platform, add/remove probes and check alerts.
• Responsible for managing trainings and development of the team
• Contribute to disaster recovery testing.
• Assist IT Governance and Compliance as per local and global regulation.
• Ensure compliance with all relevant regulations and standards.
• Perform IT operational tasks in scope (backup, creation of Active Directory admin account etc.)

Requirements

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance