Grounds Maintenance Contract Manager

Description

In this role, you’ll take full ownership of your region and play a key part in maintaining strong client relationships and high standards across every site.

• Build strong, long-term relationships with customers, acting as their main point of contact and proactively managing expectations, feedback and service improvements.
• Work closely with Regional Operations Directors, HSQE partners and central support teams to ensure your region runs effectively and clients receive a seamless, reliable service.
• Identify opportunities for extra works and service enhancements, using your knowledge of sites and client needs to add value and contribute to regional growth.
• Lead the end-to-end delivery of grounds maintenance services across your region, ensuring each site is well-presented, safe and delivered to the standards expected by our clients.
• Provide clear leadership to DE teams and subcontractors, setting standards, monitoring performance and ensuring work is delivered consistently, efficiently and with pride.
• Plan, organise and prioritise daily and seasonal operations, making sure SLAs are achieved, schedules run smoothly and health and safety requirements are always met.
• Tackle issues early and maintain strong performance across all contracts, using sound judgement, problem-solving skills and a calm, practical approach to challenges.

Requirements

Proven experience managing grounds maintenance or horticultural contracts (or similar multi-site service delivery environments), with a clear understanding of operational standards, seasonal demands and what “good” looks like on-site

Someone who builds trust quickly with clients and teams: credible, communicative and able to handle difficult conversations with fairness and professionalism

Strong commercial awareness, able to spot extra works opportunities, protect margins and balance quality with efficiency

A calm, solutions-focused problem solver who can prioritise, make sound decisions under pressure and tackle issues early before they escalate

A full UK driving licence, as you’ll be travelling across your region to meet clients, support teams and ensure consistent delivery

High personal standards around safety, quality and service delivery, with the judgement to maintain them even when resources are stretched

We’re looking for a Contract Manager who owns their region with confidence, someone who delivers high standards, tackles problems early, and represents the business with professionalism and pride. You’ll have real autonomy, the support of an experienced operational network, and the freedom to make decisions that shape the success of your contracts.

Benefits

Competitive package including company vehicle, private GP, wellbeing support, bonus scheme, pension, volunteering days and recognition rewards

Development opportunities through hands-on leadership, turnaround work and cross-functional collaboration

The freedom to run your region with trust, not micromanagement

Training + Development

Interview process

Visa Sponsorship

Security clearance