HVAC Branch Service Manager

Description

• Process Expertise: Serve as the subject matter expert for service business processes and applications, ensuring effective implementation, communication, and reinforcement throughout the organization.
• Coaching & Development: Provide guidance and support to branch service teams, promoting best practices and leveraging service applications. Address challenges proactively with training, resources, and innovative solutions.
• Standards & Growth: Implement and maintain delivery standards aligned with company objectives for sustainable, profitable growth through operational excellence.
• Customer Focus: Contribute to customer satisfaction initiatives, strategic execution within the service organization, and development of service team business plans and account management strategies.
• Financial Stewardship: Partner with Truck-Based Service Managers and Customer Service Representatives to meet financial objectives through accurate forecasting, analysis, and process optimization across all service lines.
• Operational Leadership: Oversee tactical service operations, managing proven business processes that support sustainable growth and exceptional customer experiences.
• Team Management: Directly supervise the service business support team, including account management, asset management, invoicing, file maintenance, and service order posting.

Requirements

• Experience and/or basic project accounting or costing principles.
• Able to use Service Management software and financial accounting systems
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Able to positively represent Johnson Controls and communicate with others at varying levels. Able to influence diverse teams to accomplish tasks/goals.
• Minimum of 5 years’ service industry experience managing service operations and/or service dispatch / scheduling.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Demonstrated competence in written and verbal communication skills.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.

Benefits

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
• Opportunities for professional growth and development.
• Paid vacation/holidays/sick time- 15 days of vacation first year
• A supportive, team-oriented environment where collaboration and innovation are encouraged.
• Competitive salary

Training + Development

Interview process

Visa Sponsorship

Security clearance