Corporate Receptionist (Part Time)

Description

• Process incoming and outgoing mail and courier items.
• To process room booking and video conference requests and issue support documentation to relevant departments.
• Raise work requests through our system for maintenance and cleaning.
• To support the Service Level Agreement by ensuring that all Site Support activities are carried out effectively
• Make decisions and communicate with anyone working in the building outside of core business hours.
• Manage any issues that arise outside of core business hours, escalating to the relevant person dependent on the issue.
• To manage the onsite AV/IT equipment and support the Client with any AV/IT issues
• Manage bookings for visitor car parking spaces for the facility.
• To ensure all customer requests are dealt with efficiently and effectively
• To ensure all visitors are recorded onto site and issue Security passes to external guests / contractors.
• Ensure all meeting spaces are set to a defined standard
• Manage the site stationery supplies.
• To work as part of a team to deliver a first class service within the facility
• Carry out basic administration tasks to support the business.
• Work to a standard set of operating procedures processes that are implemented across the Corporate facilities.
• To act as a meet and greet in the main reception.
• Support Emergency Evacuation procedures – responsible for taking the lead in the management of Emergency Evacuations.
• Work as part of a flexible team to provide reception and meeting room support.
• To support the review of procedures and processes.
• Produce monthly statistics of utilisations
• Process guest WIFI user requests via the online system.
• Manage anyone working in the building outside of core business hours to ensure their safety and wellbeing.
• Ensure that performance is compliant with agreed SLA.

Requirements

• Confidently able to manage emergency situations and make decisions as required.
• High attention to detail.
• Excellent written and oral communication skills.
• Ability to build positive relations with colleagues, guests and clients.
• Enthusiastic and conscientious approach to all Site Support related tasks
• An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers
• Able to interact with all levels of personnel, including Senior Executives within the client organisation.
• Exceptionally organised and skilled in multi-tasking.
• Computer literate (Word, Excel, Outlook E-mail)
• Working knowledge and competent in the use of Microsoft Office software
• Customer focused with the ability to build positive relationships
• Able to work off their own initiative and with minimal direction.
• Experienced in Front of House or Reception ideally gained within a corporate or 5 Star hotel environment.
• Clear, strong and confident communication skills

Benefits

• Flexible and proactive

Training + Development

Interview process

Visa Sponsorship

Security clearance