Description
application management
financial management
service reliability
risk management
vendor management
team leadership
Join our Operational Technology team in a full time, permanent leadership role that blends technical expertise with people management. Reporting to the Manager, Operational Technology, you’ll lead a dedicated group of OT System Owners and System Support Specialists to ensure Melbourne Water’s application portfolio remains secure, reliable, and fit for purpose.
You’ll be responsible for the performance, compliance, and lifecycle management of a suite of critical applications, working closely with both internal teams and external partners. Your role will involve guiding the team’s technical direction, fostering collaboration across IT and business units, and ensuring consistent, high-quality service delivery.
- Manage OT applications to improve costs, performance and end user satisfaction
- Ensure cost effective financial management of the OT Applications services including; reporting, license and contract management.
- Contributing to improving service management and supporting processes to support Melbourne Water Business Units, including SLA’s, OLA’s and KPI’s
- Identify risks associated with the applications and contribute to the development of work plans and roadmaps for the application management portfolio to ensure Business Plan delivery.
- Fostering the development and maintenance of relationships with key internal and external customers and stakeholders
- Ensure consistent application of application and vendor management process and procedures, and drive and support improvement of systems and processes.
- Ensuring the team conducts Product Validation Testing (PVT) of changes impacting their Applications.
- Ensure a reliable and highly available applications service in accordance with business requirements.
Requirements
itil
ot
cybersecurity
patch management
leadership
problem solving
This is a great opportunity for someone who enjoys leading skilled professionals, improving systems, and making a tangible impact on how operational technology supports essential services.
- Drivers licence.
- Relevant tertiary qualification in IT, Engineering, or equivalent industry experience.
- High-level problem-solving, communication, and stakeholder engagement skills.
- Demonstrated knowledge of regulatory and licensing requirements relevant to industrial control systems, including compliance with engineering governance and safety protocols.
- Knowledge and understanding of industry best practices and emerging technologies
- Criminal Records check.
- Strong understanding of service delivery frameworks (e.g., ITIL) and operational risk management.
- Experience with patching, system availability, and vendor coordination in OT environments.
- Demonstrated experience managing operational technology systems and platforms.
- Proven leadership experience in technical teams and service-oriented environments.
- AusCheck CIBC required.
- Familiarity with cyber security principles and compliance requirements for OT systems.
Benefits
We walk the talk when it comes to flexible working - but that’s not all. Our culture of purpose, safety, results, and learning permeates everything we do. We're dedicated to doing what's right, and this commitment extends to the meaningful work we do in a supportive and inclusive culture that encourages you to make the most of your talents.
Each time you drink from the tap, flush a toilet, run through a backyard sprinkler, or kayak down the Yarra, we’re there. Primed and ready, quietly delivering some of the world’s cleanest water for over five million residents and wildlife that call Melbourne home, just as we have for over 130 years.
Training + Development
Information not given or found
