Team Lead

Description

• Communicate relevant account information to proper internal personnel
• Responsible for achieving and maintaining high standard of competency and accuracy for all work performed by the Project Team
• Escalate customer issues to appropriate parties for timely resolution
• Monitor Account Team communications, service level, efficiency, overall processing skills and competencies.
• Minimize team related inter-company issues on orders, purchase orders, and collections (Metric TBD)
• Manage Account Team of Project Managers, Project Coordinators, Project Support Personnel
• Verify completion of all tasks to close-out construction projects assigned to Account Team
• Conduct regular interval and annual performance appraisals for Account Team
• Troubleshoot general contractor field issues quickly and efficiently
• Minimize mistakes (ICO less than .65% of total invoiced)
• Identify Account Team training needs, train as required, or reach out to arrange for training
• Identify areas to improve efficiency and/or service
• Responsible for minimizing errors, oversights, back-charges on Account Team Projects
• Provide technical support and work as a direct contact between the design, sales and operations staff

Requirements

• Ability to travel to job sites and customer locations as needed
• Management / Leadership Skills
• Learn and Retrain Product Knowledge (Average Test Scores of 9.0 out of 10.0 or greater average for all team members)
• Ability to read, analyze, and interpret common technical journals, and legal documents such as contracts. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community with clarify and professionalism.
• Ability to train, lead, inspire, and delegate team to:
• Handle high volume of work (Approx 200K per Person per Quarter)
• Ability to apply mathematical concepts calculating margins.
• Product Knowledge / Project Manager Skills
• Communication Skills
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Demonstrate Industry Knowledge
• PMP Certification is strongly preferred
• Ability to maintain or increase profit margin (Gross Margin of 35% or greater per quarter for all accounts assigned)

Benefits

• Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.
• Work-Life Balance: Generous paid time off for rest, family, and self-care.
• Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
• Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to C&B University, our in-house development program.

Training + Development

Interview process

Visa Sponsorship

Security clearance