Reduce repeat incidents and improve serviceability through proactive network management.
Ensure accurate asset and regulatory data from field operations.
Manage resources: 4–6 direct reports, leadership of 100+ employees, and oversight of area TOTEX budget (capex & opex).
Plan and monitor resources, ensuring compliance and contractual performance.
Direct planned and reactive maintenance to maximise asset reliability and performance.
Build strong external relationships with regulators and stakeholders to enhance compliance and service delivery.
Embed and evolve the operating model to deliver cost efficiencies and enhanced customer service.
Drive and oversee all network operations and maintenance activities, ensuring operational field teams consistently achieve regulatory compliance, safety standards, financial objectives, customer satisfaction.
Develop and performance manage the wastewater network team, providing technical expertise to leadership and the wider business.
Prepare and implement process improvements for efficiency and customer service.
Develop talent through performance reviews, training, and development to maintain a highly skilled workforce.
Implement control mechanisms to optimise routine operations and maintenance in line with company policy.
Lead change by moving from reactive to proactive network management, aligning with company KPIs and strategic goals.
Drive operational projects and initiatives as the focal lead within the area.
Adopt best-practice maintenance strategies to extend asset life and minimise compliance risk.
Requirements
totex
driving license
graduate
leadership
wastewater
kpis
Financial and analytical expertise to manage substantial TOTEX budgets and drive cost efficiency.
Full UK driving license is essential as regional travel is required.
Exceptional communication and presentation skills, with the ability to engage and influence at all levels internally and externally.
Graduate-level education or professional qualification, with extensive experience in leading large-scale operational teams and infrastructure delivery.
Proven success in achieving key targets and KPIs within resource constraints, balancing customer, regulatory, and financial priorities.
Demonstrated ability to deliver through others, embedding accountability and high performance across large delivery teams.
Adaptability and resilience to respond rapidly to operational challenges and develop innovative solutions.
Strategic awareness of wider business issues and industry trends, aligning local delivery with corporate objectives.
Proven ability to translate strategic business plans into integrated, actionable delivery plans for complex networks.
Deep understanding of wastewater network infrastructure, including asset design, construction, operation, and serviceability.
Strong track record of operating in a highly regulated, customer-focused environment, ensuring compliance and service excellence.
Influential leadership capability to inspire and direct multi-disciplinary teams, with experience managing significant headcount and senior stakeholders.
Benefits
Deals and discounts
Salary Finance
MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
Enhanced parental leave schemes
A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
A comprehensive healthcare plan through our company-funded scheme
EVolve Car Scheme
Wealth at Work courses
A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
Car cash allowance - £5,000
Mental health first aiders
Up to 20% performance-related bonus scheme, as well as recognition awards for outstanding achievements
Employee Assistance Plan
MORE Choices flexible benefits
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded 1995
Year Established
Resulting from the merger of North West Water and NORWEB.
7+ Million People
Population Served
Provides essential water and sewage services across the region.
£1.9B Revenue
Annual Revenue
Demonstrates strong financial health and operational efficiency.
30+ Facilities
Renewable Energy Plants
Generating power from sewage sludge, contributing to sustainability goals.
It operates across North West England, supplying drinking water and treating sewage.
The company manages vast infrastructure, including thousands of kilometers of pipelines and nearly 600 treatment works.
Typical projects include reservoir management, leak detection, and wastewater upgrades.
Specializing in water and wastewater services, infrastructure upkeep, and renewable energy generation.
Culture + Values
We put people first.
We care about the environment.
We work together, share knowledge and support each other.
We are committed to making things better for everyone.
We act with integrity and are accountable for our actions.
We deliver what we promise.
Environment + Sustainability
50% by 2025
Carbon Emission Reduction
Aims to reduce carbon emissions by 50% by 2025 as part of broader sustainability goals.
15% by 2025
Water Leakage Reduction
Committed to reducing water leakage by 15% by 2025 to improve water resource efficiency.
£1.6B over 5 years
Environmental Investment
Investing £1.6 billion in environmental improvements over five years to support sustainability initiatives.
90% Sustainably Sourced
Sustainable Supply Chain
Ensuring 90% of materials are sourced sustainably to promote ethical and environmental practices.
Restoring habitats across the region with a focus on biodiversity.
Inclusion & Diversity
40% Women
Senior Leadership Gender Balance
Target for women representation in senior leadership roles by 2030.
50% Women
Entry-Level Gender Mix
Target for women representation in entry-level roles.
12% Minority
Board Members from Ethnic Minorities
Representation of ethnic minority backgrounds among board members.
Launching mentoring programs for women and underrepresented groups.
Active participation in industry diversity initiatives.