Senior Network Delivery Manager

Description

• Reduce repeat incidents and improve serviceability through proactive network management.
• Ensure accurate asset and regulatory data from field operations.
• Manage resources: 4–6 direct reports, leadership of 100+ employees, and oversight of area TOTEX budget (capex & opex).
• Plan and monitor resources, ensuring compliance and contractual performance.
• Direct planned and reactive maintenance to maximise asset reliability and performance.
• Build strong external relationships with regulators and stakeholders to enhance compliance and service delivery.
• Embed and evolve the operating model to deliver cost efficiencies and enhanced customer service.
• Drive and oversee all network operations and maintenance activities, ensuring operational field teams consistently achieve regulatory compliance, safety standards, financial objectives, customer satisfaction.
• Develop and performance manage the wastewater network team, providing technical expertise to leadership and the wider business.
• Prepare and implement process improvements for efficiency and customer service.
• Develop talent through performance reviews, training, and development to maintain a highly skilled workforce.
• Implement control mechanisms to optimise routine operations and maintenance in line with company policy.
• Lead change by moving from reactive to proactive network management, aligning with company KPIs and strategic goals.
• Drive operational projects and initiatives as the focal lead within the area.
• Adopt best-practice maintenance strategies to extend asset life and minimise compliance risk.

Requirements

• Financial and analytical expertise to manage substantial TOTEX budgets and drive cost efficiency.
• Full UK driving license is essential as regional travel is required.
• Exceptional communication and presentation skills, with the ability to engage and influence at all levels internally and externally.
• Graduate-level education or professional qualification, with extensive experience in leading large-scale operational teams and infrastructure delivery.
• Proven success in achieving key targets and KPIs within resource constraints, balancing customer, regulatory, and financial priorities.
• Demonstrated ability to deliver through others, embedding accountability and high performance across large delivery teams.
• Adaptability and resilience to respond rapidly to operational challenges and develop innovative solutions.
• Strategic awareness of wider business issues and industry trends, aligning local delivery with corporate objectives.
• Proven ability to translate strategic business plans into integrated, actionable delivery plans for complex networks.
• Deep understanding of wastewater network infrastructure, including asset design, construction, operation, and serviceability.
• Strong track record of operating in a highly regulated, customer-focused environment, ensuring compliance and service excellence.
• Influential leadership capability to inspire and direct multi-disciplinary teams, with experience managing significant headcount and senior stakeholders.

Benefits

• Deals and discounts
• Salary Finance
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Enhanced parental leave schemes
• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A comprehensive healthcare plan through our company-funded scheme
• EVolve Car Scheme
• Wealth at Work courses
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Car cash allowance - £5,000
• Mental health first aiders
• Up to 20% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• Employee Assistance Plan
• MORE Choices flexible benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance