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Community Ambassador - Saga Ann Arbor
Landmark Properties, Inc.
Fully integrated real‑estate firm developing, constructing, acquiring, investing in and operating quality residential communities.
Assist prospective residents, manage leasing, marketing, and resident experience.
2d ago
Junior (1-3 years)
Full Time
Ann Arbor, MI
Onsite
Company Size
1,400 Employees
Service Specialisms
Property Development
Construction Services
Sector Specialisms
Student Housing
Residential Communities
Multifamily Projects
Build-to-Rent Communities
Real Estate Development
Property Management
Investment Management
Construction
Role
What you would be doing
entrata
textus
lead generation
social media
compliance
checklists
Enter Maintenance Requests, as needed.
Assist in promoting the community via social media platforms and participating in on- and off-campus marketing events.
Represent the community and Landmark Properties in a professional manner.
Assist with email and text campaigns in Entrata and TextUs.
Adhere and comply with corporate procedures and government laws on Fair Housing.
Keep detailed activity logs in prospect and resident accounts.
Participate in all Turn-related activities including:
Generating new leads
Respond to internet and telephone inquiries in a timely and professional manner.
Completing guest cards
While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
Maintain a positive community environment and encourage participation in Residence Life activities.
Enforce community policies and procedures in accordance with the Housing Contract and report any Housing Contract violations to the Community Manager.
Assist in resolving resident concerns/conflict by escalating to the appropriate manager.
Label & log packages and send resident notifications.
Perform daily opening and closing checklists, including model & tour route inspection, performing housekeeping as needed.
Conduct all tasks necessary to close the sale in accordance with LEASE Training guidelines including:
Attend and contribute to Landmark Lineup and required staff meetings.
What you bring
high school
microsoft office
bachelor's
organization
reliability
evenings
High school diploma or equivalent required.
Proficient in Microsoft Office Suite or related software.
Must be available to work during summer and Turn period.
Must possess strong organization skills.
Understand the Housing Contract and all related addendums and be able to clearly communicate all information to prospective residents, residents, and guarantors.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Enrolled in Bachelor’s degree program in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations, etc. preferred.
Ability to work evening and weekend hours, including resident lockouts as needed.
The company manages $15 billion in assets under management, reflecting its significant presence in the student housing market.
97%+ Occupancy
Lease-Up Success
New developments consistently achieve over 97% occupancy rates within their first lease-up phases.
71,000+ Beds
Accommodation Capacity
The company has delivered over 71,000 beds across its portfolio, supporting student housing needs nationwide.
£5B Pipeline
Future Development
A £5 billion development pipeline signifies the company's ambitious growth strategy and expansion plans.
Born in Athens, Georgia in 2004, the company quickly carved a niche building off-campus student housing.
It combines in-house development, construction, acquisition, investment, and property operations under one roof.
Their projects span purpose-built student housing and emerging single-family/multifamily rentals.
Award-winning developments include national honors like CoStar, ENR, NAHB, and Best in American Living in student housing.
A bold expansion saw the opening of a London office, marking their push into UK and European markets.
Culture + Values
Landmark Thrives” – a structured program for employee education, training, and resources to improve engagement
Employee‑run ESG Committees empowered to identify and drive sustainability action across departments
Landmark Lifts – a financial literacy and credit‑building program for residents
Environment + Sustainability
2023
ESG Report Highlights
The company's latest environmental, social, and governance report emphasizes the implementation of sustainability initiatives to guide decision-making processes.
Environmental Stewardship is a core organizational priority within the company's four ESG pillars.
Employee-led ESG Committees are actively supporting the execution of sustainability action items.
Stakeholder engagement is extensive, involving residents, employees, and investors, and is fully aligned with the company's ESG strategy.
ESG initiatives are strategically integrated into both the company's business operations and investment strategy, with a strong emphasis on sustainability.
Inclusion & Diversity
Each community hosts one equity-focused event per semester as part of resident programming.
Landmark runs ongoing DE&I programming in every market via resident engagement.
Employee-run ESG Committees include DE&I considerations when identifying community events.
No public gender-specific statistics disclosed in available materials.
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