Director of National Facility Maintenance Program
The Hatch Group, Inc.
Lead and scale national facility maintenance division, overseeing ops, sales, P&L
8 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Plainville, MA
Field
Company Size
500 Employees
Service Specialisms
Commercial Paving
Sealcoating
Reclaiming and Milling
Snow and Ice Management
Sector Specialisms
Retail
Hospitality
Industrial
Commercial
Infrastructure
Paving and Surfacing
Landscaping
Pre Cast Concrete
Role
What you would be doing
operational modeling
kpis management
scheduling optimization
field technology
client relationships
executive reporting
- Build scalable operational models and service standards across all territories
- Foster a performance-driven culture focused on accountability, safety, quality, and client experience
- Establish and monitor KPIs to measure operational and financial performance
- Identify new market opportunities and develop strategies to capture national and regional contracts
- Lead forecasting, budgeting, and P&L performance for the division
- Drive operational efficiency through scheduling, routing, and resource optimization
- Establish performance standards, pricing agreements, and compliance requirements
- Support the sales team in securing multi-site, multi-state accounts
- Build, train, and lead a high-performing national facility maintenance team including program managers, dispatchers, account managers, and field support
- Implement performance scorecards and regular business reviews to ensure quality and coverage
- Implement field technology, dispatch platforms, and reporting systems for real-time visibility and accountability
- Build and maintain executive-level relationships with key national clients
- Ensure consistent service quality and SLA compliance across all regions
- Report regularly to executive leadership on growth, performance, and risk mitigation
- Oversee the execution of preventive and reactive maintenance programs across multiple service lines:
- Develop and execute a comprehensive national facility maintenance program strategy that aligns with the company’s revenue and margin goals
- Develop and manage a robust network of subcontractors and service partners nationwide
- Partner with executive leadership to drive revenue growth through national account expansion
- Lead the development of pricing models, national bids, and contract negotiations
- Own P&L for the national facility maintenance division, including revenue targets, gross margin performance, and expense control
- Develop leadership bench strength and scalable team structures to support growth
What you bring
cmms
crm
bachelor's
p&l
leadership
multi‑site
- Proficiency in CMMS, CRM, and dispatch technology platforms
- Bachelor’s degree in Business, Construction Management, Facilities Management, or related field (MBA or equivalent experience preferred)
- National program or multi-site service delivery experience required
- Ability to travel as needed (25–40%)
- 10+ years of experience in facility maintenance, paving, construction, or related industries, with at least 5 years in senior leadership
- Proven P&L ownership and experience driving revenue growth
- Excellent leadership, financial acumen, and client relationship skills
- Strong understanding of asphalt, concrete, landscaping, and snow operations
- 401k plans
- Ancillary property repairs
- Competitive medical, dental, and vision insurance
- Commission and bonus structure
- PTO and paid holidays
- Competitive salary based on experience
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- pre‑employment and random drug screenings required.
Company
Overview
- Founded with a vision to revolutionize asphalt paving, the company has grown into a trusted industry leader.
- With decades of experience, it specializes in high-quality asphalt paving and maintenance solutions for various sectors.
- The company’s projects span from roadways to residential developments, impacting communities with durable and reliable infrastructure.
- Offering services in both the public and private sectors, it is known for its commitment to safety and excellence.
- Notable for its precision and efficiency, the company is the go-to partner for large-scale infrastructure projects.
- The company's strong reputation is backed by its focus on cutting-edge technology and innovative construction methods.
- Whether in urban areas or remote locations, the company delivers scalable, cost-effective solutions that stand the test of time.
- We lead with radical transparency: with our customers, employees, and partners.
- From the materials we use to the customer service we deliver, integrity is at the core of our business.
- Our team is nimble and ever-evolving… always has an eye on the latest technology, systems, and methods.
2050 Ambition
Net-Zero Goal
Committed to achieving net-zero asphalt pavements through industry-wide collaboration under 'The Road Forward'.
- Use of recycled asphalt materials wherever possible, with cutting-edge machinery that repurposes broken asphalt.
- Partner facilities adhere to strict health, safety, energy use, and water consumption environmental standards.
- Acknowledgment of paving industry environmental impact and committed incorporation of practices addressing those concerns.
- Operates an ISO 14001:2015-aligned Environmental Management System in multiple offices to identify, monitor, and control environmental impacts.
- Committed to UN Global Compact Sustainable Development Goals and published annual sustainability report.
10,000 employees
Global Workforce
The company employs approximately 10,000 individuals worldwide, fostering an inclusive environment that values diverse perspectives from all employees.
- Commitment to diversity and inclusion based on belief that an inclusive environment fosters plurality of thought and perspective.
- Celebrated workforce regardless of gender, ethnicity, race, sexual orientation, disability, or way of thinking.
- Regional and global programs to educate and empower the diverse workforce across all six regions.
- Vision moves from aspirational to attainable, embedding diversity of thought into company culture.
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