Operations Supervisor
Iss Facility Services - North America
Lead and supervise facility operations and soft services team.
2 days ago ago
$66,000 - $75,000
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Atlanta, GA
Onsite
Company Size
38,000 Employees
Service Specialisms
Integrated Facility Services
Facility Operations
Food Services
Technical Services
Cleaning
Facility Management
Support Services
HVAC Operations and Maintenance
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
facility ops
service delivery
inventory mgmt
kpi monitoring
team lead
customer service
- Communicate effectively with colleagues at multiple accounts and across the company so that information is disseminated effectively
- Responsible for implementing the overall direction, coordination, and evaluation of site experience activities in partnership with the Site Operations Manager
- Work with the team to ensure the dishwashing and food areas are clean, available, organized, and compliant
- Executing and optimizing operational and Soft Services’ team responsibilities to ensure seamless delivery of services
- Lead by example and work directly with the team to quality control our services. Cover shifts as required to ensure service line continuity
- Participate in project groups and meetings as required to ensure consistent learning and development of self, the team, and the account
- Directs, supervises, and leads the ISS Facility Operations and Soft Service employees
- Creating clarity of direction, ensuring a clear connection between our OneISS purpose, strategy, and business excellence
- Drive a culture of proactivity and contribute in a positive way to the facility operation in order to effectively prevent or address potential problems
- Transforming the account successes into promoting and further development of ISS
- Communicating consistently with team members providing oversight to ensure necessary coverage during business hours
- Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance
- Motivating, engaging, and leading an inclusive team of employees performing critical work including Janitorial Services, Dishwashing, and Cart Attending
- Monitors performance against agreed goals, adapts and acts when required and analyzes customer concerns, meets KPI's/SLA’s
- Lead and direct the team to ensure the facility is running seamlessly ensuring an inviting environment that is clean, safe, customer-centric, and welcoming
- Coaches and encourages the team to have the knowledge, confidence, and empowerment to make decisions that have a great customer experience outcome
- Work with team and provide support to the team to ensure the site interior shopping tools maintain appropriate inventory levels
- Navigating in a dynamic and fast paced environment while balancing responsibilities of the role, providing oversight and stop gap support for the operational team, and meet deliverables
What you bring
3+ years
cmms
leadership
problem solving
driver's license
excel
- 3+ years supervisory experience in a Facility Management Operations/Janitorial/Maintenance role with a strong emphasis on people leadership and customer service
- Experience leading frontline teams meeting operational SLA’s and compliance requirements
- Prolonged periods walking or standing
- Must be able to lift, carry, and place up to 50 pounds at a time
- Experience in CMMS software systems and work order management as it pertains to execution of services and coordination of employees involved
- Demonstrates strong skills in: Communication, Decision-making, Leadership, and Problem-solving
- Must be able to work schedules that include days, nights, weekends, and/or holidays as needed
- A valid driver's license may be required for this role, depending on the work site or location, as local travel by car within certain metropolitan areas may be necessary
- Basic computer proficiency skills (Excel, Word, Outlook, CMMS Systems, Smartphone Systems)
- Highly visible and the first point of contact for team members and second point of contact for local customers
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded 1901
Year Established
The company traces its origins back to 1901, marking over a century of expertise in facility management.
- Delivers comprehensive services to businesses, focusing on creating efficient workspaces.
- Known for its integrated solutions, handling everything from cleaning and maintenance to security and catering.
- Specializes in diverse sectors, offering tailored services across commercial, healthcare, retail, and industrial spaces.
- Embraces smart technology and sustainable practices to drive performance.
- Operates in specialized environments like hospitals, schools, and factories.
- Adaptable to client needs, delivering both small-scale and large-scale projects.
- Provides end-to-end services, making them a one-stop solution for facility needs.
- Unity
- Honesty
- Responsibility
- Entrepreneurship
- Quality
30% reduction
Food waste reduction
Achieved a significant reduction in global food waste compared to the 2019 baseline as of September 2023.
4.8% emissions reduction
GHG emissions per 1,000 kcal
Reduced greenhouse gas emissions per 1,000 kcal served compared to the 2019 baseline.
985,000 tonnes
Annual food waste saved
Annually saving 985,000 tonnes of food waste, equivalent to 2.46 million meals and avoiding 4,200 tonnes of COâ‚‚ emissions.
25% reduction target
Food-related GHG emissions
Aiming to reduce food-related greenhouse gas emissions by 25% by 2030, using the 2019 baseline.
- Net-zero greenhouse gas emissions in scope 1 & 2 by 2030, and full-scope net-zero including supply chain by 2040
- Halve food waste by 2027 (2019 baseline)
- Electrifying global fleet (~20,000 vehicles), increasing renewable energy in owned buildings, reducing water in cleaning services
50% workforce women
Global Workforce Demographics
A significant portion of the global workforce is composed of women, reflecting a strong commitment to gender diversity.
2021 D&I Strategy
North America Launch
Initiated a comprehensive diversity and inclusion strategy in 2021, focusing on both immediate and future objectives.
- Focused on increasing women in management and leadership development in North America
- Established employee resource groups and partnerships with diverse suppliers
- Inclusive culture recognized as a competitive advantage; empowering diverse perspectives across gender, ethnicity, disability, age
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