Solutions Analyst – Enterprise Asset Management (EAM)

Description

• Work with local governments including transportation, water, wastewater, stormwater, gas, electric, and other municipal operations.
• Work with Esri GIS services and spatial data to support and enhance software solutions.
• Develop, document, and execute detailed software test scripts based on real-world workflows and operational scenarios.
• Analyze, decipher, and document workflows for municipal and utility organizations.
• Build and maintain strong working relationships with team members.
• Effectively prioritize and execute tasks across multiple concurrent projects.
• Collaborate effectively with clients and internal team members in both virtual and onsite environments.
• Proactively stay current with emerging technologies, tools, and implementation best practices.
• Participate in internal process improvement initiatives by sharing ideas, collaborating with peers, and supporting internal projects.
• Deliver in-person and virtual training and provide ongoing support to software end users.
• Develop reports and dashboards using advanced reporting tools and SQL queries.
• Interview clients to understand current-state processes and desired future operations, and translate findings into effective solution designs.
• Comply with all KCI policies and procedures.
• Troubleshoot technical issues independently and collaborate with team members when appropriate to achieve timely resolution.
• Complete assigned tasks within defined timeframes and allocated hours.
• Develop clear, well-written, and professional technical documentation, including technical specification memos, configuration plans, meeting summaries, and training materials.
• Proactively and frequently communicate with technical leads, project managers, and supervisors regarding status, risks, and dependencies.

Requirements

• Pre-employment drug screening and background check are conditions of employment. Motor vehicle checks may be required based upon position.
• Ability to work independently and produce high-quality deliverables without excessive oversight and instruction
• Expertise in the implementation planning, configuration, testing, and training of Enterprise Asset Management Systems (EAMS) such as Cityworks,Trimble Unity, NovoTx, Brightly, Maximo, VUEWorks, Cartegraph, or other modern-day solutions preferred
• Minimum one year of experience working with databases or configurable software; education and internships may substitute for experience
• Demonstrated ability to communicate well with colleagues and customers, both written and oral
• Experience with cloud technologies is preferred
• Strong communication, organizational, and time-management skills
• Knowledge of SQL, Python, or other query languages perferred
• Strong problem-solving skills
• Knowledge of Esri cloud, desktop, web and mobile product lines preferred
• Knowledgeable of APIs, distributed backend systems, dimensional data modeling, SQL queries and schema design is preferred
• Team player with demonstrated experience working constructively on multi-disciplinary teams
• Demonstrated experience to learn quickly and apply new technologies to solve problems
• Ability to develop and maintain deep knowledge of customers, data, business, and markets
• Bachelor’s degree in Computer Science, Electrical Engineering, Information Technology, Systems Engineering, Mathematics, Statistics, or related field is required. Experience may be substituted for degree.
• Knowledge of utilities, facilities, transportation, water, and/or state/local government markets is strongly preferred
• Familiarity with software development and systems engineering is preferred

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance