Cloud Operations Support Associate
Alarm.Com
Monitor 24/7 cloud operations, handle alerts, incidents, and device testing.
23 days ago ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Tysons Corner, VA
Office Full-Time
Company Size
1,300 Employees
Service Specialisms
Security systems
Remote monitoring
Home automation
Energy management
Video monitoring
Sector Specialisms
Retail
Education
Health Care
Financial
Technology
Transport
Banking
Hospitality
Role
What you would be doing
ticketing
event management
system upgrades
incident reporting
alert monitoring
trouble resolution
- Creating and resolving tickets in a ticket repository system
- Managing service impacting events as they occur in a timely manner
- Assisting on system upgrades and maintenance events
- Reviewing incidents and creating Incident Reports
- Triage and maintain Major Incident bridge calls
- Handling trouble calls and working closely with internal teams and external service providers and vendors to resolve service issues
- Assist in physical security monitoring at all corporate offices during after hours
- Responsible for high level notifications
- Proactively monitoring alerts to ensure 24x7 operations and availability
What you bring
jira
confluence
salesforce
pagerduty
a+
security+
- Pre and post activity testing verification
- Excellent written/oral communication and interpersonal skills
- Strong verbal and written communication skills
- Web, Network, Software, Security, etc.
- Ability and eagerness to work with innovative electronic devices. This includes disassembling, reassembling, rewiring, and testing various security related devices. Training will be provided
- Willingness to learn new skills and tools
- A minimum of a High School diploma coupled with 2+ years related experience; OR an Associate’s degree coupled with 1+ year related experience; OR a Bachelor’s degree coupled with 0+ years’ experience.
- Experience with JIRA, Confluence, Salesforce, PagerDuty, Microsoft Office Suite
- Process-oriented with ability to pay close attention to details
- Ability to work independently with little supervision
- Basic Computer Knowledge including Networking and Cyber Security
- Highly motivated, self-starter with ability to operate under minimal supervision
- Triage and/or escalating events and incidents
- Associates degree, Bachelors degree or certification
- Any of the following certifications: A+, Security+, and Network+
- Strong analytical skills
- Writing and editing knowledge base articles
- Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business.
- 24x7 shift rotation work, including after-hours, weekends and holiday coverage
- Collaborate with outstanding people: We hire only the best. Our standards are high and our employees enjoy working alongside other high achievers.
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- no sponsorship for employment authorization or immigration support is available.
- criminal background checks will be conducted as permitted by law.
People also searched
Operations Analyst Jobs in Silver Spring United StatesOperations Administrator Jobs in Silver Spring United StatesOperations Engineer Jobs in Silver Spring United StatesIT Operations Jobs in Silver Spring United StatesOperations Analyst Jobs in Arlington United StatesOperations Administrator Jobs in Arlington United StatesOperations Engineer Jobs in Arlington United StatesIT Operations Jobs in Arlington United States
Company
Overview
2000
Year Founded
The company was established to disrupt the smart home and security industry.
Millions
Global Customers
The company has reached millions of users worldwide, revolutionizing smart home and business automation.
- A leader in smart home and business automation solutions.
- Provides cloud-based security, video surveillance, energy management, and access control systems.
- Connects devices to offer seamless security and automation experiences.
- Known for innovative solutions that allow remote monitoring and control of properties.
- Delivers cutting-edge technology to residential and commercial sectors, enhancing security and efficiency.
- Has established partnerships with top home security brands and service providers, expanding its reach.
- Solutions integrate smart home technologies like cameras, thermostats, and lighting.
- Customer focus: Dedicated to delivering an exceptional customer experience.
- Integrity: Operate with the highest ethical standards and transparency.
- Innovation: Embrace change and continuously evolve to meet customer needs.
- Collaboration: Work as a unified team, valuing diverse perspectives and experiences.
- Accountability: Take responsibility for actions and outcomes.
- Excellence: Strive to exceed expectations in everything.
Net-zero carbon by 2030
Environmental Target
Committed to achieving net-zero carbon emissions by the year 2030, demonstrating a strong dedication to mitigating climate impact.
- Committed to reducing environmental impact through sustainable practices.
- Optimizes energy use in operations and product offerings.
- Encourages environmentally responsible practices among partners and suppliers.
- Focuses on smart technology solutions to reduce energy consumption in homes and businesses.
X%
Women in Leadership Growth
The percentage of women in leadership roles has increased, reflecting progress in gender equity within the company.
- Fosters an inclusive culture that values diversity in the workplace.
- Actively recruits and promotes individuals from diverse backgrounds.
- Offers training programs to support diverse talent development.
- Focuses on providing equitable opportunities for career growth for all employees.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio